Administration Officer

Support patients & clinicians in a fast‑paced Allied Health environment. Build your career with a leading NSW Health service. Meaningful frontline role with real impact on patient experience. Deliver exceptional frontline administration, manage busy workflows and support high‑quality care across Physiotherapy, Occupational Therapy & Speech Pathology. Employment Type: Temporary Full Time (Up to 12 months)Position Classification: Administration Officer Level 2Remuneration: $33.59 - $34.70 per hourHours Per Week: 38Location: Westmead Hospital Where you'll be working Join the welcoming Allied Health Administration team at Westmead Hospital, one of Australia’s largest and most dynamic tertiary hospitals. You’ll be based in Therapy Reception, supporting multidisciplinary outpatient services in a collaborative, patient‑focused environment. You’ll enjoy: A supportive team culture that values respect, communication and growth. A diverse, inclusive workplace serving our vibrant local community. Opportunities for ongoing training and professional development. Strong leadership guidance and structured performance support. A role where your contribution positively shapes patient experiences. Working with us you will have access to: An array of public transport options – buses, trains and light rail & subsidised onsite staff parking. Wellbeing Initiatives including an On‑site gym, cafes, and green spaces. What you’ll be doing As an Administration Officer, you will provide high‑quality clerical, reception and billing support to Allied Health outpatient services, ensuring every patient, family and carer receives timely and compassionate assistance. Your responsibilities include: Managing daily reception operations: appointment bookings, filing, enquiries and interpreter coordination. Meeting workflow and KPI requirements across multiple outpatient clinics. Building effective working relationships with clinicians, coordinators and wider hospital teams. Participating in rostered opening/closing procedures and maintaining quality assurance activities. Ensuring accurate documentation and compliance with NSW Health and WSLHD billing procedures. How to Apply Apply online by submitting your resume, and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date. Selection Criteria Demonstrated ability to plan, prioritise and meet busy work schedules. Extensive clerical experience in a receptionist/customer service position. Computer literacy with demonstrated attention to detail and a very high level of accuracy when working with a range of computer systems. Demonstrated excellent written and verbal communication skills applied to a customer service environment. Demonstrated ability to work independently and as a team member to achieve quality service outcomes. Ability to be flexible and adaptable to changing priorities. Demonstrated understanding of the needs of consumers from a range of diverse cultural, linguistic, ethnic and religious backgrounds. Ability to engage with consumers with varying capabilities and/or social, emotional, physical and practical limitations. Requisition ID: REQ Applications Close: 7 December 2025 People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustments consistent with industry standard. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit Aboriginal and/or Torres Strait Islander people are encouraged to apply. Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply to staff with disability. Please note: In accordance with NSW Health policy, priority will be given to Australian citizens and permanent residents. A person who is not an Australian citizen or permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or the advertised position. #S-DNI #J-18808-Ljbffr