End of Life Concierge

End of Life Concierge & Sales Representative (Remote) Bare is the new way to funeral. We are a holistic end of life care provider, allowing our families to grieve in their own way, at their own pace, knowing their loved one is cared for by a team who truly understand their needs. By combining empathy with technology, we’re creating end-of-life experiences that are simple, personalized and affordable. In only five years, we’ve served more than 50,000 families, have become Australia’s most awarded end-of-life provider (with awards in customer service, innovation and digital disruption), and have built a team of more than 100 people committed to changing the way Australians deal with end-of-life. And we’re just getting started. At Bare, our EOL Concierges are the first point of contact for families navigating one of life’s most difficult moments — and they play a critical role in how we serve and grow our business. This is not your average sales role — it’s a meaningful blend of heart and hustle. You’ll be on the phone with families who need help arranging funeral services, offering not only guidance and care, but also showing them why Bare is the best possible choice for their needs. This is a sales role with soul. You’ll need to be empathetic, but also confident in leading conversations, building trust quickly, and guiding families toward choosing Bare. The families we speak to are often overwhelmed — your ability to clearly communicate our offering, uncover their needs, and provide the right recommendation is what sets us apart. Our top-performing concierges are consultative sellers who thrive in a purpose-driven environment, love talking to people, and know how to close — because the better we do that, the more families we can support with the level of care they deserve. So what is the role, exactly? We're looking for an outgoing, empathetic and passionate communicator to join our end-of-life (EOL) team. Bare’s EOL Concierges are front-and-center in creating amazing customer experiences for families who are going through one of the hardest times in their lives. It’s no stretch to say it’s one of the most important roles in the company. In this role you’ll be phone-based, taking calls from families who are looking for support in arranging a funeral service. You’ll show empathy, taking the time to let them know you genuinely care, and then support them by talking about what Bare does (and what we don’t do) and then offering recommendations based on their circumstances. This role is a hybrid of care and sales. On the care side, our families are going through a traumatic time - our role is to be there for them. On the sales side, we can't support families (with best-in-class care) unless they choose Bare. Our EOL concierges need to play both these roles. This role is full-time, 5 days per week, including weekend work (we can be totally flexible on the other days). That makes sense, but what would my day to day look like? Act as a trusted guide for families, educating them on Bare’s services and how we can support them. Drive sales outcomes by converting inbound leads into customers through empathetic, value-driven conversations. Tailor your approach to each conversation, recommending the right services based on individual needs and circumstances. Balance compassion with commercial acumen — you’re helping people in crisis, but also helping them make a decision. Work closely with the broader care and operations teams to ensure a seamless customer journey. You will report into our Head of Sales and work with a team of 12 EOL Concierges. Ok, sounds great. Who are you looking for? This is a hard, but super impactful role. Families come to us in all kinds of circumstances, and we become their trusted advisor through a difficult part of their lives. a genuine love of talking to, and helping, people from all walks of life the ability to work in a fast-paced environment (we get a lot of calls) very comfortable working with technology and following processes the ability to take control of a conversation and become a trusted advisor a natural sales ability, and the ability to take multiple paths in a conversation based on signals Most importantly, we want someone who believes in our mission. Everyone at Bare is driven by the impact of what we’re doing, we want to make sure that continues with every new hire that joins our team. What’s in it for me? Someone in the EOL team recently described the team as “the best team, with the best manager, I’ve ever worked with. I just can’t believe how much I love it”. So, there’s that. In addition, we offer: The ability to work-from-home - with lots of autonomy and flexibility A friendly, fun, and supportive environment - people love what they do at Bare Competitive remuneration package (with perks) A real chance to make an impact at one of the most critical moments in someone’s life The main reason you will join however, is because you believe in what we do and are excited about truly transforming an industry. #J-18808-Ljbffr