Duty Manager Front Office

Company Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed. Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight‑knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture. Job Description Oaks Gladstone Grand Hotel are looking for an experienced, motivated, and hands‑on Duty Manager to work across our bar and gaming areas on a casual basis. As a key member of the venue leadership team, you’ll ensure smooth daily operations, uphold service excellence, and are welcoming and engaging for all guests. Key Responsibilities Include Oversee bar, bistro, and gaming operations to ensure smooth service and compliance with regulations. Lead and motivate the team to deliver exceptional guest experiences every shift. Manage cash handling, gaming reconciliation, and security procedures accurately. Address and resolve customer issues with professionalism and care. Ensure all RSA and gaming standards are adhered to at all times. Assist with rostering, stock control, and operational reporting as required. Shift Details Flexible rotating roster across Monday to Sunday AM and PM shifts available Holding a current RSA and RSG is a strong advantage Qualifications To succeed in this role, you will bring : Proven leadership experience within a hospitality, pub, or gaming venue. Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high‑pressure situations. Strong time management skills, with the ability to prioritise tasks efficiently and ensure timely completion of duties. Impeccable professional presentation, reflecting the high standards of the organisation. Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business. Additional Information At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work‑life balance : Career Growth : Learning and developmentprograms to boost your career. Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family. Global Perks : International accommodation discounts across our hotel brands. Retail Rewards : Cashback and discountsat 400+ top retailers in AU / NZ. Experiences : Discounted entertainment and activities. Banking and Insurance : Exclusive health insurance offers and workplace banking benefits. Generous Leave : Parental and birthday leave. Wellness Boost : EAP and tailored wellness support. Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth. Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand. #J-18808-Ljbffr