Administrative Officer

Vor 2 Tagen


City Of Joondalup, Österreich Hearing and Audiology Vollzeit

Customer Service/Admin Officer (Permanent Part-Time) Manning/Duncraig | 4 Days Per Week | Onsite Role Can Commence in NOW or NEW YEAR 2026 Salary $30-35 per hour excluding Superannuation Make a real difference with Hearing and Audiology At Hearing and Audiology , a family owned business for 40 years , we help people connect with the world around them. We're passionate about delivering best practice services to anyone who needs them—whenever and wherever that may be. Your opportunity: We're looking for a dedicated Customer Service/Admin Officer to join our Duncraig team on a permanent part‑time basis (4 days/week). This is an onsite role based primarily at Duncraig 2 days/ Manning 2 days, with occasional support needed at our Subiaco clinics. In this role, you'll be the first point of contact for our clients—children and adults alike—from all walks of life. Your work will play a key part in helping our Audiologists deliver exceptional care and support. What you'll be doing: Mainly assisting Duncraig Manager in managing reception and performing a range of administrative tasks including appointment bookings, data entry (relocation of client, medical typing), claim processing, and reporting. Intermediate proficiency in Microsoft Office applications is required for administrative tasks. Responsible for preparing monthly Batteries and Maintenance Agreement. Follow up on Recalls by phone call and maintain customer relationship with existing clients. Welcoming clients and responding to in‑person and telephone enquiries. Minimum 3-6 months of database experience at data entry level is required. Assisting clients with minor hearing aid repairs and basic troubleshooting. Supporting Audiologists by identifying client needs and demonstrating hearing devices. What you'll bring: Must be willing to be on the phone with clients especially the recalls daily. Good communication skills and able to handle customer enquiries. A passion for helping others and delivering friendly, client‑centred service. Strong problem‑solving skills and the confidence to take ownership of your work. A positive attitude and a genuine desire to make a difference in people's lives. Healthcare or medical industry experience is preferred but not required. Why Hearing and Audiology? At Hearing and Audiology , our people love working here because of:


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