Level 1 and 2 Service Desk Support Officers

Level 1 and 2 Service Desk Support Officers - Multiple Positions Due to promotions from our Service Desk team to other teams within Atlantic Digital, we now have multiple full time, permanent roles available for Level 1/2 Support Officers. Grow your IT experience by providing helpdesk services to a wide range of customers in a fast‑paced, agile environment. We are a successful and expanding IT support company requiring additional IT Legends to support our growing customer base. We have a dedicated team with a positive culture and have been supporting business IT environments in Australia and NZ for more than 26 years. We are now looking for motivated, enthusiastic, somewhat quirky, good communicators to join our team. 12 months (or more) Service Desk experience would be highly regarded. The Role These are not traditional "Help Desk" roles dealing with basic end‑user problems. For the right candidates, these roles involve troubleshooting and resolving issues with core infrastructure applications including email, anti‑virus, backup, troubleshooting network and VPN issues and may also include performing work on site, face to face representing the company. We will require you to work with a variety of technologies, including but not limited to: Windows Servers and client environments Virtualization platforms like VMware or Hyper‑V Productivity suites such as Office 365 or Google Apps Email systems like Microsoft Exchange Directory services such as Active Directory Network connections and hardware including VPNs and wireless Security solutions like corporate antivirus Backup devices and software Server hardware and accessories Strong desktop support and troubleshooting skills are a must Other considerations: Relevant certifications would be highly regarded (MS‑900, MS‑102, CCNA, etc) Experience with Apple Mac systems is an advantage Education in a IT related field is also an advantage Candidate Requirements The successful applicants must be self‑motivated, hard‑working, enthusiastic and reliable with excellent problem‑solving skills. You must have the ability to prioritise and balance multiple tasks, be organized and willing to work. Ideally, you would have minimum 1‑2 years proven experience in supporting Microsoft platforms, applications and client systems in commercial environments. Applicants with certifications will be given preference, but is not essential. These are customer facing roles and customer service is paramount in our company, so you must have excellent verbal and written communication skills. You must be able to carry out tasks as directed, so strong self‑management, listening skills and the ability to work autonomously is essential. This is a great opportunity for you to gain access to a variety of technologies and prove your skill level, with opportunities to grow into new roles within the company. Travel, + other benefits, are also paid. These roles also include 10 days Professional Development leave per year (in addition to Annual Leave). Ability to travel to client sites for short stays will be required, providing successful applicants with a wealth of experience. These positions are available immediately Don't miss out on this exciting opportunity… Submit your resume & introduction letter to apply now NOTE: Only applicants with full work rights in Australia will be considered. APPLY NOW #J-18808-Ljbffr