Senior Business Analyst

About the Opportunity With our digital team expanding we have a fantastic opportunity for a dynamic and experienced Senior Business Analyst with a strong background in software development and digital transformation to lead strategic initiatives that modernise and uplift our service offerings, core operations and client experiences. This role involves engaging and collaborating with subject matter experts (SMEs) across geographically distributed offices and at all organisational levels and working closely with our software engineers to design and deliver scalable solutions based on our digital roadmap. As our Senior Business Analyst you will: Collaborate with cross-functional SMEs and senior leaders to gather, analyse, and clearly document business requirements. Develop comprehensive business requirements, user stories, process flows, own and update wireframe prototypes and functional specifications that guide development and implementation. Proactively scope new ideas for business improvement, assess feasibility, define scope, and contribute to shaping the vision for digital initiatives. Recommend fit‑for‑purpose applications and digital solutions that drive value, efficiency, and innovation across the enterprise. Act as a liaison between business and technical team to ensure the successful translation of business needs into technical specifications and working software. Contribute to backlog grooming, sprint planning, and testing in Agile delivery environment. Support business change readiness through communication, training needs assessment, and change impact analysis. Maintain rigorous documentation and support project governance standards to ensure transparency and alignment. Quantify and maintain up to date view of benefits delivered and ensure all capabilities deliver benefits as expected. What you’ll bring Bachelor’s degree in Business, IT, or a related field. 5+ years of experience in a similar role or as a Business Analyst, with a strong track record in digital transformation initiatives. Ideally from a consulting background with a professional services firm and/or an in‑house consulting team. Experience conducting digital maturity assessments and recommending transformation pathways. Proven experience documenting core solution objectives and requirements from stakeholders at multiple levels across diverse business units. Demonstrated experience in solution scoping and application advisory. Strong understanding of software development lifecycles and experience working directly with distributed development teams. Proficiency in tools such as Jira, Microsoft Suite, Canva, Figma, Miro or equivalent. Familiarity with Agile project delivery methodologies. Why work at TBH At TBH, we are achievement and outcome focused, operating with aligned strategic intent and delivering on our promises to ensure optimum results for our clients. Additionally, our ONE TEAM culture drives us to operate with one way of working that fosters care and collaboration. Through our strong values, TBH is committed to fostering an inclusive environment where everyone can feel comfortable to be their full selves at work. We value people from different backgrounds and all walks-of-life as we believe our collective experience inspires blue‑sky thinking and creative solutions. As a proud Work180 Endorsed Employer for Women, we believe in gender equality and equal opportunity. You can view more about our company’s commitment to diversity, equity and inclusion here: What TBH can offer you Flexible working – we understand employees may need to adjust their working arrangements for personal reasons or to “work from anywhere” for a fixed or indefinite period. Inclusive culture – at TBH, we’re committed to fostering an environment where all individuals feel valued, respected, and empowered to thrive. Parental leave – we provide 16 weeks of parental leave for primary carers, and 3 weeks of parental leave for secondary carer. Career development – employees are supported with their career development through on‑the‑job training and mentorship, in‑house training programs and financial support for approved industry institutions and associations. Health & wellbeing – all employees have access to our Employee Assistance Program, Telus Health, an independent, confidential service to help you to improve your health and wellbeing, resolve challenges and reach your goals. Annual flu vaccinations are also offered by TBH. Social events – a range of social events and company-sponsored sporting events take place throughout the year to help employees build connections with others across the organisation. Reward and recognition – TBH employees are recognised for their contributions through our Award programmes, remuneration packages and promotion opportunities. Seniority level Associate Employment type Full-time Job function Analyst and Information Technology Industries Business Consulting and Services #J-18808-Ljbffr