Associate Technical Support Engineer, Supercharger
Vor 6 Tagen
Associate Technical Support Engineer, Supercharger Overview The Technical Support team utilizes critical thinking and acquired product knowledge to provide a world‑class level of support for Tesla Energy products. This specific role revolves around advanced global support for Tesla's Supercharger product. Responsibilities Remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and more. Utilize Linux to establish SSH connections with proprietary systems around the world. Write and modify SQL queries to troubleshoot, monitor critical statistics, and generate reports. Retrieve and review remote system logs with proprietary tools for effective diagnostics. Manage group and personal queues of service tickets pending action. Communicate with external service teams to coordinate site visits. Collect service notes via email and maintain records in service tickets. Heavily collaborate with internal teams to find solutions for inquiries. Dispatch Field Service Technicians for site visits. Provide technical expertise and guidance to our commercial Field Service Technicians. Contribute feedback for improvements in Tesla's service and monitoring platforms. Qualifications Understanding of commercial electrical metering, energy flow, power factor, and phase rotation. Understanding of electrical theory and experience with emphasis on AC/ DC power systems or other electronic systems, devices, or components. Experience with CRM systems, mobile case / ticketing systems, and bug‑tracking systems. Patience and the ability to instruct and inform during the course of troubleshooting. Reliable internet connection and a quiet workspace free of disruptions. Flexible availability to work any shift (Day, Weekends, Public Holidays). Positive and energetic communication skills, strong writing skills, grammatical accuracy. Proven track record of adapting in a fast‑paced, detail‑oriented environment. Ability to collaborate and foster strong working relationships with internal and external stakeholders. Excellent judgment in solving critical problems, ability to independently make decisions with limited direction. Ability to prioritize workflows effectively according to multiple criteria. Proficient with standard corporate productivity tools (email, voicemail, MS Office, internet navigation, CRM applications). Proficient in Linux; knowledge of VIM is a plus. Bachelor's degree in a technical or science field, or Electrical engineering, Physics, Computer Science, or another relevant field. Foreign language proficiency is a plus. Basic to advanced SQL knowledge is a plus. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Industries Motor Vehicle Manufacturing, Renewable Energy, Semiconductor Manufacturing, and Utilities Location Hawthorn, Victoria, Australia #J-18808-Ljbffr
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Melbourne, Österreich Tesla VollzeitAssociate Technical Support Engineer, Supercharger Join to apply for the Associate Technical Support Engineer, Supercharger role at Tesla Associate Technical Support Engineer, Supercharger Join to apply for the Associate Technical Support Engineer, Supercharger role at Tesla Get AI-powered advice on this job and more exclusive features. What To ExpectThe...
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City of Melbourne, Österreich Tesla VollzeitA leading automotive and energy company is seeking an Associate Technical Support Engineer for their Supercharger product line. This role involves troubleshooting complex hardware issues and providing support for Tesla Energy products. Successful candidates will possess a Bachelor's degree in a technical field, proficiency in Linux, and excellent...
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