Associate Energy Systems Technical Support Engineer
vor 2 Wochen
Overview Associate Energy Systems Technical Support Engineer Join to apply for the Associate Energy Systems Technical Support Engineer role at Tesla . An Associate Energy Systems Technical Support Engineer provides technical support for Tesla's Industrial Energy Storage product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will ideally suit someone who is client facing with an electrical or engineering background. This position requires a high level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position requires collaboration with Sales, Operations, and Service staff to proactively improve the owner experience for a rapidly growing customer base. Qualified persons may have a background in the energy industry or technical customer support. Candidates will thrive in both an independent and team environment. You must be able to proactively seek out projects that enhance optimal customer service and team organization while completing daily tasks accurately and with minimal oversight. Most importantly, your core value includes a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of the Energy products experience is a true pleasure. What You'll Do Provide the highest level of customer support by answering customer inquiries Maintain a high fleet availability through pro-active monitoring and resolving issues before they impact the customer Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system Determine if a technical solution can be resolved remotely or if on-site service is required Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary Accurately record issues and data into a CRM database This role may require shifted workweek to provide weekend support What You'll Bring Minimum 2 year of relevant work experience, preferably with an electrical, electronics, or mechatronics engineering background Excellent written and oral English communications skills Excellent customer service skills Ability to prioritize effectively and handle shifting priorities Experience with CRM systems and MS Office Suite Energy industry experience or background in a technical support Understanding of distributed generation and/or energy storage systems preferred Details Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities Referrals increase your chances of interviewing at Tesla by 2x. Location: Melbourne, Victoria, Australia Salary: A$75,000.00 - A$85,000.00 (3 days ago) Other Melbourne, Victoria, Australia 3 days ago Melbourne, Victoria, Australia 1 month ago Melbourne, Victoria, Australia 3 weeks ago Melbourne, Victoria, Australia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Melbourne, Österreich Tesla VollzeitAssociate Technical Support Engineer, Supercharger Join to apply for the Associate Technical Support Engineer, Supercharger role at Tesla Associate Technical Support Engineer, Supercharger Join to apply for the Associate Technical Support Engineer, Supercharger role at Tesla Get AI-powered advice on this job and more exclusive features. What To ExpectThe...
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Technical Support Engineer
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City of Melbourne, Österreich KSTAR New Energy VollzeitOverseas HRBP Manager - KSTAR New Energy | Powering the Future About KSTAR KSTAR is a leading global provider of solar inverters, energy storage systems, and EV charging solutions. With over 30 years of industry experience, our operations span more than 100 countries, supported by a global team of 4,300+ professionals. Our R&D strength includes 700+...
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City of Melbourne, Österreich Tesla VollzeitAssociate Technical Support Engineer, Supercharger Overview The Technical Support team utilizes critical thinking and acquired product knowledge to provide a world‑class level of support for Tesla Energy products. This specific role revolves around advanced global support for Tesla's Supercharger product. Responsibilities Remotely troubleshoot complex...
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Technical Sales Engineer – Excitation Systems
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Specialist Electrical Engineer, Primary Systems.
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Melbourne, Österreich Akaysha Energy VollzeitSpecialist Electrical Engineer, Primary Systems Join to apply for the Specialist Electrical Engineer, Primary Systems role at Akaysha Energy . Overview In this role, you’ll be the go-to technical expert for Electrical Primary Systems within Akaysha’s global Battery Energy Storage projects. Most days, you’ll dive into the detailed planning and design of...
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Lead Renewable Energy Solutions Engineer — BESS
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City of Melbourne, Österreich Origin Energy VollzeitA leading energy provider in Australia is seeking a Lead Customer Solutions Engineer to design and deliver renewable energy systems, focusing on commercial-scale Battery Energy Storage Systems (BESS). This role involves technical leadership in project design and delivery, ensuring compliance with safety standards. The ideal candidate will have extensive...
