Support Engineer

vor 3 Wochen

Council of the City of Sydney, Österreich Areti Professional Vollzeit

Support Engineer - Service Desk - 2nd Level As a Support Engineer you will be responsible for desktop installation/configuration, operation, and maintenance of all desktop related system hardware and software. This role participates in duties that are assigned within the ticketing system which may include incidents, service requests, problems and change requests. You will ensure that all tickets are handled in a timely manner, based upon assigned SLA’s or business impact and escalated to internal resources, external contractors or vendors when and if required. Key Responsibilities Respond as required to incidents and service requests for all IT supported systems within defined SLAs. Proactively identify problems and co-ordinate / perform root cause analysis to resolve. Proactively improve and enhance desktop and application services reliability and efficiency. Serve as a point of contact for resolving complex technical problems related to hardware, software, network, and system issues. Perform tasks as outlined within operational management processes and procedures. Responsible for proactive day to day management of desktop platforms and systems Responding to, and be proactive towards monitoring systems Develop and maintain documentation, knowledge base articles, and training materials for IT support teams and end-users. Prepare reports for the Technology Operations leadership team as required. Participate in on call support roster and be available to work outside business hours, as required. Ensure continuous improvement of processes, desktop, and general systems through education in various technology and applied learnings through experience. Skills & Experience Science, Information Technology, or related field (or equivalent work experience). Understanding of ITIL framework. Strong knowledge of operating systems (Windows, Linux), hardware components, and network protocols. Administration, usage and configuration of Remote management tools (PatchMyPC, N-able) Administration, usage and configuration of Intune (Mobile Devices, Laptops, Appx) Understanding of Virtualisation tools (VMWare, Citrix) Troubleshooting, administration and configuration of Microsoft stack (AAD, SCCM, SQL, O365, SCCM, Teams) Qualifications Certificate, diploma, or degree in Information Technology (or related discipline) preferred. ITIL Foundation certification desirable. Other relevant certifications (e.g., CompTIA A+, Microsoft, Cisco) will be highly regarded. Personal Attributes Customer-focused with a professional manner. Proactive, reliable, and adaptable to change. Team player with a collaborative approach. Strong desire to learn and develop technical skills. #J-18808-Ljbffr

  • Water & Wastewater Civil Engineer (Parramatta)

    Vor 3 Tagen

    Council of the City of Sydney, Österreich Engineer Vollzeit

    A state infrastructure agency in New South Wales is looking for a civil Engineer to support water and wastewater projects. The ideal candidate will have 3-5 years of relevant experience, a degree in civil engineering, and skills in hydraulic modelling and AutoCAD. The role requires a valid NSW driver's license, with responsibilities including ensuring...

  • Eoi Engineer

    Vor 3 Tagen

    Council of the City of Sydney, Österreich Engineer Vollzeit

    Ongoing employees affected by change management plans will be given priority consideration for at grade positions. Full-time ongoing Our employees work principally in the workplace Location - Parramatta Clerk Grade 5 / 6 Salary from to plus super and leave loading Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and...

  • EOI Engineer

    Vor 7 Tagen

    City of Parramatta Council, Österreich Engineer Vollzeit

    Ongoing employees affected by change management plans will be given priority consideration for at grade positions. Full-time ongoing Our employees work principally in the workplace Location - Parramatta Clerk Grade 5 / 6 Salary from 99938 to plus super and leave loading Diversity and inclusion are core DPIRD values. Everyone has the right to contribute and...

  • ICT Support Engineer

    vor 4 Wochen

    The Council of the Shire of Hornsby, Österreich Advance Delivery Consulting Vollzeit

    Apply for the ICT Support Engineer / IT Support Engineer role at Advance Delivery Consulting . Get AI-powered advice on this job and more exclusive features. Responsibilities Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing...

  • Technical Support Engineer

    vor 3 Wochen

    Council of the City of Sydney, Österreich ServiceNow Vollzeit

    Technical Support Engineer – ServiceNow (Millers Point, NSW, Australia) ServiceNow Millers Point, New South Wales, Australia Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader,...

  • System Support Engineer

    vor 2 Wochen

    Council of the City of Sydney, Österreich Nexon Asia Pacific Vollzeit

    Join to apply for the System Support Engineer role at Nexon Asia Pacific About Nexon Asia Pacific Nexon Asia Pacific has been providing dynamic IT solutions to clients from mid‑market businesses, public and nonprofit organisations since 2000. We support clients with highly skilled professionals spread across Australia with solutions including Cloud...

  • Technical Support Engineer

    vor 3 Wochen

    Council of the City of Sydney, Österreich ServiceNow Vollzeit

    Location: Millers Point, New South Wales, Australia Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including...

  • Service Technical Support Engineer

    Vor 7 Tagen

    Council of the City of Sydney, Österreich ZF Group Vollzeit

    Req ID 82748|Blacktown, Australia,ZF Services Australia Pty. Ltd. About the Team ZF Services Australia is responsible for both Original Equipment Sales as well as servicing the Aftermarket through Technical Support, Part Sales and Remanufacturing. We are looking for an energetic, self‑motivated person with a high level of technical competency to join out...

  • Application Support Engineer

    Vor 7 Tagen

    Council of the City of Sydney, Österreich Cox Purtell Staffing Services Vollzeit

    Application Support Engineer (Integrations) A Global SaaS company is expanding its Sydney-based Technical Support function and is seeking an Integration-focused Support Engineer to join the team on a 12-month contract, with a strong view to permanent conversion. This role sits within the Integrations Support team, working directly with customers to...

  • Technical Support Engineer

    vor 3 Wochen

    Council of the City of Sydney, Österreich Rex Airlines Vollzeit

    An excellent opportunity exists for a suitably qualified individual to join the Rex CAMO Technical Support Department as a full-time Technical Support Engineer - Airframe. This position can be based at Brisbane, Sydney, Wagga Wagga, Melbourne or Adelaide. Position Responsibilities Provide technical support to Engineering and Flight Operations for the...