Quality Assurance Advisor

Opportunity to support a Leading Mental Health Provider in delivering safe, high quality services for clients. Permanent role | Full time Remote (Australia wide) with travel to NSW Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds. Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery. One Door Mental Health has joined the Mind Australia Group, creating one of the largest community-managed mental health networks in the country. One Door Mental Health is a pioneering, purpose-driven service provider dedicated to supporting individuals living with mental illness, along with their families and carers. With over 30 years of experience, our innovative services and community-driven approach create a safe and supportive environment. About the role The Quality, Practice and Learning Business Unit is responsible for driving excellence in service delivery through a strong focus on quality, contemporary practice development inclusive of lived experience led- and centred- approaches, evidence including Mind outcome measures, and robust lived experience informed, practice and clinical governance. Through leadership and collaboration, the Quality, Practice and Capability stream aims to continuously improve service delivery, enhance workforce capability, and ensure the highest standards of support, care and organisational performance. We are seeking an experienced, self-motivated Quality Assurance Advisor for an opportunity to support One Door Mental Health and Mind Australia in client safety and quality to enable the organisation to deliver safe, high quality services. The successful candidate may work remotely from any location within Australia. However, the role includes periodic travel to New South Wales to support operational and quality activities. Key responsibilities Support One Door/Mind’s accreditation processes and compliance obligations. Support leaders to build their capability in implementing best practice approaches to incident response and reporting and complaint management and resolution. Identify improvements and develop strategies to implement continuous improvements in managing incidents and complaints. Provide internal advice and guidance on privacy matters and assist leaders to understand their obligations under the Privacy Act and other relevant legislation. Support the refinement of policies, procedures and guidelines by contributing quality insights and improvement suggestions based on audit and compliance findings. Actively support the integration and alignment of One Door and Mind Australia quality assurance systems, processes and reporting activities. Engage and collaborate with key stakeholders to support compliance as well as build a culture of continuous improvement. What you’ll bring Tertiary qualifications (minimum Certificate IV) or equivalent experience in Mental Health or other health related field as designated by Mind. Significant experience in a compliance role or similar. Knowledge of safety and quality principles and systems in a health care setting. Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key external stakeholders. Demonstrates innovation, utilises critical and creative thinking with the ability to translate ideas into workplace improvements. Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.) Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging. Generous leave entitlements including 8 weeks paid parental leave, 17.5% annual leave loading, and Monthly Accumulated Day off (Full time employees). Access to our Employee Assistance Program (EAP), provided by Converge International,for you and your immediate family members. Position Description The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Workers Screening Check. Interested? To apply visit Mind Careers - reference number . Online applications must be submitted by 11pm Sunday 18 January 2026 . Please contact the person below for more information. Kelly Bougioukos – Manager, Quality Assurance ***************@mindaustralia.org.au We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at **@mindaustralia.org.au #J-18808-Ljbffr