Lounge Attendant

vor 11 Stunden

Council of the City of Sydney, Österreich Plaza Premium Lounge Vollzeit

JOB DESCRIPTION Maintain the cleanliness and tidiness of PPL lounge Serving food and beverages to guests Assist guests in a friendly manner Processing the guest accounts using the registration and online device Greet the guests and escort them to the designated seating Collect payment from the guests at the reception counter before proceeding to the lounge Ensure check in process runs smoothly – process the guest accounts accurately and efficiently Handle the guest questions and concern in good manner Making sure the reception area is always well prepared, clean and monitored at all times Answer telephone / email enquiries and liaise with airlines Take out boarding announcement Direct guests to the boarding screen and direct them to the departure gates Communicate VIP arrivals to the designated staff Prepare food labels as required by the kitchen Replenish food and beverages in the food counters and refrigerators in a timely and hygienic manner Ensure sufficient stock levels of amenities are available Ensure the services, hygiene, cleanliness, and tidiness of the Lounge achieve total customer satisfaction and meet company standards Ensure timely opening and closing of the buffet, bar area or food retail outlet To be familiar with product and service procedures and carry out them correctly and professionally at all times Ensure all backup operating equipment is cleaned, polished and fully stock at all times of operations Order taking if required of the outlet and delivery of food to the correct table Collect dirty plates, glassware and rubbish from the tables and lounge area Customer engagement, establishing and maintaining good customer relations including anticipation of guest needs To provide courteous and professional service at all times Hardworking, holds accountability, creative and positive attitudes Completely familiar with all instructions contained in employee handbook Contribute to a safe working environment by ensuring properly trained in safe working practices, safety hazard identification and risk management To attend training sessions and meetings if required Report to duty punctually, dressed and groomed to required standards JOB REQUIREMENTS A friendly, customer focused attitude with the strive to provide total customer satisfaction. Confidence in liaising with various internal and external clients. Previous customer service or hospitality experience. The ability and flexibility to work various rostered shifts, including early mornings, late evenings and on weekends. A high standard of grooming and personal presentation. Excellent communication and interpersonal skills. #J-18808-Ljbffr

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