2IC/Assistant Store Manager
Vor 2 Tagen
Scooter Hut is Australia’s home of scooters, e-scooters and all things rideable, from your first kick scooter to premium electric models built for commuting and adventure. For us, it’s simple: The Ride Starts Here. We’re a specialist retailer powered by passionate riders, real product expertise and a commitment to giving every customer the right advice, the right fit, and the right support. Our stores combine hands‑on service, repairs, accessories and Australia’s best range of leading brands. We’re proudly part of Directed; one of Australia’s most established consumer electronics groups. That backing gives us the scale, stability and growth opportunities of a major national business, while Scooter Hut retains the energy, pace and culture of a specialist brand on the rise. If you want to join a team shaping the future of personal mobility in Australia, this is it. Meet your new team Based out of our newly updated Balcatta store, you will be joining a high energy, supportive team, working collaboratively to deliver outstanding customer service to drive in‑store sales. The role The Assistant Manager is responsible for supporting the Store Manager in the daily operations of the store. This role involves assisting with team management, driving sales performance, ensuring excellent customer service, and maintaining store standards. The Assistant Manager helps oversee staff performance, manage stock levels, ensure operational compliance, and contribute to the store’s overall success. This position serves as a key leadership role, stepping in for the Store Manager when required. How you will make an impact Support in driving sales performance and achieving monthly revenue targets. Lead by example in providing excellent customer service and resolving customer queries or complaints. Help implement store policies, procedures, and best practices. Provide on‑the‑job coaching to sales assistants to enhance product knowledge, sales techniques, and customer service skills. Assist in stock management, including inventory control, stock orders, and product rotation. Support the Store Manager with daily cash handling, including balancing registers and deposits. Help with the management of store budgets, controlling expenses, and minimizing shrinkage. The successful candidate Experience in a similar retail leadership role, working in a small and dynamic team. Store operations experience from driving sales, admin, reporting, rostering and delivering exceptional customer service. An interest in product to explain not just the features but their benefits and value. Team coaching, development and training experience. A new age leader mindset: being proactive with exceptional planning, admin and communication skills to motivate and support your team. Being able to work a rotating roster as needed. Why join Scooter Hut and Directed? You’ll be part of a company that puts your personal and professional growth, wellbeing, and success first. We are a growing business with opportunities for learning and development, empowering your success. This is a full‑time salaried role paying above award rates. As a member of our team, you’ll also enjoy multiple great benefits including significant product discounts, and salary packaging perks. Next steps Like what you’ve read so far? Keen to progress your retail management career within our Scooter Hut team? Apply now as we would love to see your application to discuss this, or other potential future roles. #J-18808-Ljbffr
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