Shop Supervisor

Retail Supervisor | Lifeline Cairns Employment Term: Permanent Full Time Location: Cairns Remuneration: $29.27 p/hr + Super + NFP Salary Packaging + commission program for high performers Lifeline Queensland is part of a national network bringing hope to Australians in need. Around 750 lives are lost to suicide every year in Queensland. Through our state‑wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives. As a Retail Supervisor , you’ll be encouraged to grow, develop and feel empowered, contributing to the meaningful work of Queensland’s leading charity retail brand . Everyday our 120 stores across Queensland sell donated goods, giving pre‑loved items a second life and bringing in profit to support our Crisis Support Line and suicide prevention services. Responsibilities Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes. Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved. Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to maintain and improve profitability. Maintain effective communication channels within the direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints or enquiries. Identify issues and opportunities based on selling and customer feedback. Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy. Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance. Qualifications Passion for Lifeline and ability to articulate its purpose. Demonstrated experience in retail management (or hospitality management with a retail background), including coaching and mentoring people. Ability to deliver a high level of customer service and exceed customer expectations. Enthusiasm and eagerness to learn the fundamentals of all store roles, including customer service, visual presentation, online marketing and stock control. Create a values‑driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers. Communicate promotional event information to maximise results. Identify issues and opportunities based on trends and customer feedback. Set and exceed priorities to meet daily deadlines; develop plans to meet short‑term objectives. Strong problem‑solving and influencing skills. Proficiency in retail business systems, POS and Microsoft Office. Benefits NFP Salary Packaging: Save tax and increase take‑home pay by salary packaging everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. Staff Discounts: Participation in our team member purchasing program. A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs. 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme. Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events. Career development opportunities to challenge yourself, grow and make a meaningful difference. Flexible work arrangements to support work‑life balance. A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others. Child Safe, Child Friendly Provide welcoming, safe and nurturing services for children. Implement measures to prevent child abuse and neglect within our services. Appropriately and immediately address child abuse and neglect if it does occur. Diversity & Inclusion We are committed to providing equal opportunities to all employees regardless of sex, race, culture, sexual orientation, disability or gender identity. We strongly encourage Aboriginal and Torres Strait Islander applicants for this position. Safe Workplace We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety. Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found. #J-18808-Ljbffr