Retail Operations Consultant

Join to apply for the Retail Operations Consultant role at The Lottery Corporation . The Lottery Corporation is Australia's largest lottery company, offering exciting games that deliver life‑changing wins to customers and make a meaningful difference in the community. The Retail Operations Consultant provides critical support to over 300 retail outlets, helping them grow sales and improve business viability. This role is a 10‑month, fixed‑term contract based in Sydney (George Street). What you’ll do Collaborate closely with Business Development Managers (BDMs) to provide actionable insights and shared strategies that enhance retailer influence, drive customer satisfaction, and improve revenue performance. Provide ad hoc support to retailers and internal teams on reports, dashboards, and other processes to help them understand how it applies to their business. Monitor fundamental competencies such as retail training completion, mandatory event attendance, and compliance with outlet standards improvement plans. Work with other Retail Operations Consultants to identify common trends and operational issues preventing retailers from focusing on customers and revenue. Maintain effective communication with franchisees and collaborate with internal stakeholders (Warehouse and Distribution, Marketing, Training, Franchise Contract Management, Contact Centre) to achieve business goals. Share best practices, operational insights, and success stories among franchisees through virtual platforms. Contribute to the continuous improvement of operational support processes via virtual feedback, suggestions, and cross‑functional collaboration. What you’ll bring Preferred qualifications include prior experience in operations support or related fields. Familiarity with virtual support methods. Proficiency in compliance requirements, industry standards, and best practices within highly regulated industries such as gambling. Effective virtual communication and interpersonal skills for building connections with franchisees, field consultants, and internal teams. Strong attention to detail, multitasking ability, and ability to meet deadlines. Exceptional problem‑solving capabilities, adept at data analysis, trend identification, and proposing solutions. Proficiency in leveraging technology tools and systems, including reporting dashboards and data analysis instruments. Customer‑centric approach, demonstrating a commitment to helping franchisees build sustainable businesses. What you’ll get Join a passionate, warm, and engaging team that welcomes new members and sets them up for success. Work‑life balance with a flexible approach for great outcomes. Various leave options, including three days of TLC leave, purchased leave, and 18 weeks’ parental leave for all new parents. A sense of belonging with strong inclusion and diversity initiatives. Valued experiences tailored to individuals, starting with a ‘yes’ attitude. Health and wellbeing support through a comprehensive, free mental and physical health app. Opportunities to volunteer with community partners, with dollar matching for employee‑led charitable fundraising. Dedicated learning and development platform with resources ranging from leadership to technology. Home office reimbursement for remote work. About The Lottery Corporation The Lottery Corporation Limited (ASX: TLC) is Australia’s leading lottery company, operating in each state and territory except Western Australia. Best known for The Lott and Keno, we are proud to be one of the highest‑performing lottery businesses worldwide, supporting communities through lottery taxes, donations, and partnerships. We are committed to providing a safe, respectful, and supportive work environment where everyone feels included and rewarded. We encourage candidates to let us know if we can make accommodations, so the recruitment process is more user‑friendly. We acknowledge the Traditional Custodians and First Peoples of Australia and their continuing connection with the lands on which our offices, retail outlets, and venues operate. Through our commitment to reconciliation, we can build a bright and inclusive future together, creating better outcomes for all Australians. Your online safety matters to us. We never request payment or credit card details in our application process. The reliable source for available opportunities at The Lottery Corporation is our website. Verify via our website or contact our company if you suspect a job ad may be illegitimate. #J-18808-Ljbffr