Escalation Manager, SaaS Support

Join to apply for the Support Escalation Manager role at Heidi Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73...

Escalation Manager – Heidi Join to apply for the Escalation Manager role at Heidi Who is Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours...

Location Melbourne HQ or Sydney Employment Type Full time Department Customer Support Who is Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours...

Who is Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two...

Support Escalation Engineer – Microsoft Innovation Center Join to apply for the Support Escalation Engineer role at Microsoft Innovation Center . 3 days ago – Be among the first 25 applicants. Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to...

About us At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game. We’re more than a global leader in AI-powered client lifecycle...

A leading healthtech startup in Australia is seeking an Escalation Manager to oversee complex customer issues. The role involves coordinating cross-functional teams and maintaining clear communication to ensure swift resolutions. Ideal candidates will have extensive experience in technical support or customer operations in a SaaS environment, exceptional...

The Role Veeva Systems is seeking an experienced and people-focused Manager, Product Support to lead our growing Product Support team in Sydney. In this role, you will manage and develop a team of Product Support Engineers who provide expert technical assistance for Veeva products to customers across the Asia-Pacific region. You’ll drive operational...

A prominent technology platform seeks a Program Specialist in Sydney to manage high-priority escalations, ensuring swift and empathetic resolution. The ideal candidate has extensive experience in customer support and escalation management, coupled with excellent communication skills for crafting executive-level messaging. Responsibilities include analyzing...

A leading logistics and technology firm in Australia is seeking a professional to provide technical support to Field Technicians, ensuring operational performance. This role involves analyzing trends, managing escalations, and delivering exceptional customer service. Ideal candidates are proactive with proven experience in technical support, strong...