Escalation Lead

A global technology company in Melbourne is seeking a Program Manager for Customer Escalations. The ideal candidate will lead implementation projects across key product lines and advocate for customers during onboarding. Proven program management experience is crucial, along with strong communication skills and fluency in English. A comprehensive benefits...

A leading data security firm is seeking an Escalation Manager to lead the resolution of critical customer issues. This role necessitates strong communication and analytical skills along with over 5 years of experience in escalation management. The ideal candidate will have a customer-first attitude and the ability to work in a collaborative, fast-paced...

A leading tech company is seeking a Program Manager, Customer Escalations and PMO to lead customer onboarding and drive accountability across functions. This hybrid role requires 5+ years of management experience and excellent written communication skills. Candidates should have a customer-centric approach and an ability to manage multiple projects under...

Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, we have delivered these services to people living with a disability since October 2016 and since then we have rapidly grown to become one of Australia’s leading experts in NDIS Plan...

Talexon is a specialist recruitment and executive search firm proudly based in Australia. We are supporting a global leader in digital engineering and enterprise modernisation to find an experienced Support Escalation Engineer for their Melbourne based team. The organisation is known for its long standing commitment to innovation, client success, and a...

A leading healthtech startup in Australia is seeking an Escalation Manager to facilitate rapid resolution of complex customer issues. This position requires 3–5 years of relevant experience and involves coordinating cross-functional teams to enhance customer satisfaction. The role is pivotal in maintaining operational stability, identifying improvement...

A leading healthtech startup in Melbourne seeks an Escalation Manager to ensure swift resolution of complex customer issues. You will coordinate cross-functional teams and maintain proactive communication to enhance customer experiences. The ideal candidate has 3–5 years of experience in technical support, a strong analytical mindset, and exceptional...

Customer Service Escalations Advocate Join to apply for the Customer Service Escalations Advocate role at Afterpay . Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the...

A leading healthtech startup in New South Wales seeks a Support Escalation Manager to handle complex customer issues and ensure a smooth resolution process. This role involves coordinating cross-functional teams and maintaining clear communication throughout escalations. Ideal candidates should have 3+ years of experience in technical support and strong...

A leading IT services provider in Western Australia is seeking a Level 2.5/3 IT Support Engineer to manage complex tech issues, mentor junior staff, and lead projects. This role offers national travel opportunities and requires strong expertise in infrastructure, security, and networking. Ideal candidates will have a background in MSP environments and the...