Workforce Operations Lead

ABOUT US Melbourne Park is an iconic, multi-venue, world-renowned precinct that delivers hundreds of diverse sport, entertainment, and community events each year, including one of only four tennis Grand Slams in the world - the Australian Open. ABOUT THE JOB We are seeking a capable and solutions-focused Workforce Operations Lead to deliver consistent, fair, and efficient workforce operations across Melbourne Park. In this role, you will lead core operational processes across rostering, scheduling, systems, onboarding logistics, compliance, performance management and workforce experience ensuring the right people are allocated safely and effectively across our precinct. Reporting to the Workforce Development & Operations Manager, you will provide frontline support for employee relations matters, identify concerns early, coordinate coaching conversations, support performance discussions, and ensure interactions are values-aligned, consistent, and well documented. While this role has no direct reports, it plays a pivotal leadership role across processes, operational decision-making, and day-to-day guidance within the broader workforce team. KEY RESPONSIBILITIES Coordinate end-to-end rostering, scheduling, and workforce allocation for permanent, casual, and event-based teams. Act as the first escalation point for roster issues, cancellations, and operational adjustments. Partner with Venue and Event teams to deliver quality rosters for daily operations and events. Manage day-to-day operations of the Workforce Management system, including troubleshooting and updates. Maintain high data accuracy across workforce records and compliance checks. Employee Relations, Performance & Workforce Support Contribute to key workforce projects across recruitment, onboarding, scheduling, systems and operations. ABOUT YOU You bring experience in workforce operations, scheduling, HR operations, or event-based workforce management within a complex and fast-paced environment. You take pride in delivering high-quality workforce outcomes, building strong relationships, and supporting teams to perform at their best, particularly during peak event periods. You have: Experience coordinating rostering, scheduling or workforce operations. Experience using workforce or HR systems (e.g., Humanforce, Cornerstone). Experience supporting employee relations matters and early-intervention conversations. Experience coordinating recruitment, onboarding or workforce project activities. Established stakeholder engagement skills within complex, high-volume environments. Established planning, coordination, communication and problem-solving skills. Ability to interpret enterprise agreements and apply compliance requirements. High attention to detail and strong digital capability. Adaptability and a commitment to delivering a values-aligned workforce experience. ADVANTAGEOUS but not essential Tertiary qualifications in Human Resources, Business, Events, or Operations Management. Certificates in HR, WHS or systems administration. Ability to obtain/maintain required compliance checks (e.g., Working with Children Check). WHAT WE OFFER To deliver world-class events with world-class customer experiences - for every person, every event, every time. We believe in fostering working environments where people thrive personally and professionally. At Melbourne Park, you’ll gain hands-on experience across one of Australia’s most exciting event precincts while contributing to unforgettable moments enjoyed by millions. We offer: Hybrid working arrangements Leadership coaching and development Generous paid Family & Carer’s leave, including staggered return-to-work options Free 24/7 wellbeing, safety & medical support via Sonder Access to free event tickets through Tickets 2 U and Mystery Guest programs Free onsite parking Ongoing cultural awareness and inclusion education You will receive an update on your application successful or unsuccessful via phone or email. Melbourne Park is an equal opportunity employer and welcomes applicants from all backgrounds. If you require reasonable adjustments to participate in the recruitment process, please contact Opportunities to discuss adjustments will also be provided during phone screens and interviews. Successful applicants will be required to complete pre-employment screening, including but not limited to a National Police Check and Working with Children Check. Offers may be withdrawn if results are unsatisfactory. Melbourne Park operates a direct sourcing model—agencies are kindly asked not to contact us regarding this vacancy. We value your privacy. Personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic). For more information, visit our careers page: For all enquiries: Seniority level Mid-Senior level Employment type Full-time Job function Management, Strategy/Planning, and Other Industries We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr