Workforce Manager
vor 3 Wochen
Join our Customer Success Centre (CSC) team and play a pivotal role in shaping how we deliver world-class service across our Alcohol and Non-Alcohol portfolios. This newly created hybrid position combines team leadership with workforce management, ensuring our contact centre operates efficiently and delivers an exceptional customer experience. As the Workforce Manager / Team Leader - leading a small team of Customer Success Agents while driving the effective use of new workforce management systems – Amazon Connect and Playvox. You’ll optimise scheduling, resourcing, and performance analytics, helping us build a stronger, smarter, and more efficient CSC operation. Key Accountabilities Lead, coach and develop a team of Customer Success Agents to deliver exceptional service outcomes Oversee workforce planning, forecasting and scheduling to ensure optimal coverage across all contact channels Manage and continuously improve workforce management and telephony systems, leveraging data to drive efficiency Monitor service dashboards, identify trends and reallocate resources in real time based on call and email volume Partner with capability and operations teams to enhance service delivery, improve SOPs and develop people capability Support daily operations and on‑day management, ensuring service KPIs are achieved Collaborate with internal and external partners (including Amazon Connect and Playvox) to drive performance and system improvements Contribute to ongoing CSC strategy and continuous improvement initiatives About You You’re an experienced Contact Centre Leader with a passion for analytics, systems and people. You thrive in fast-paced environments and know how to balance strategic thinking with hands‑on leadership. 3+ years’ experience in contact centre workforce management or team leadership Skilled in WFM tools and telephony systems (Playvox and/or Amazon Connect highly desirable) Strong analytical mindset with the ability to interpret data and drive operational improvements Excellent communicator and coach with a proven ability to engage and develop high-performing teams Organised and detail‑focused with strong project management skills A proactive, strategic thinker who continuously seeks opportunities to optimise and improve processes Asahi Beverages is one of Australia and New Zealand’s leading beverage companies, home to some of the country’s most iconic brands including Asahi Super Dry, Peroni, Major, Lipton Iced Tea, and Charlie’s Juices. We are committed to performance with purpose—offering rewarding career paths, development opportunities, and a culture built on collaboration and respect. This Full‑time opportunity reflects our commitment to providing meaningful, flexible roles that suit different lifestyles. Enjoy great benefits such as product discounts, wellness programmes, learning and development pathways, and being part of a company that’s passionate about sustainability, innovation, and giving back to the communities we serve. We are a Circle Back Initiative employer and commit to responding to all applicants. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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Medical Workforce Manager
vor 3 Wochen
City of Melbourne, Österreich Forensicare VollzeitMedical Workforce Manager – Forensicare About the Role: This strategic leadership role is pivotal in shaping and sustaining a high-performing medical workforce at Forensicare. As Medical Workforce Manager, you’ll lead the development of integrated workforce strategies, ensuring alignment with clinical priorities and regulatory compliance. With a shift...
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Assistant Director Workforce Services
Vor 4 Tagen
City Of Stirling, Österreich Workforce Services VollzeitLocation: Osborne Park Agency: Department of Housing and Works Position: Assistant Director Workforce Services Position Number: Work Type: Permanent - Full Time Closing Date: 4:00 PM About the Role The Assistant Director Workforce Services leads the development and implementation of values-based HR practices to deliver contemporary HR services to the...
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Medical Practitioners
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City of Melbourne, Österreich Health Workforce Queensland VollzeitJob Type Permanent Hours Full Time After Hours Requirements : No Practice Information This purpose-built practice boasts 10 doctor consulting rooms, 10 treatment rooms for multiple purposes, 2 Occupational Medicine rooms, in practice pathologist and large waiting room areas. Support staff include receptionists, practice nurses, chronic disease nurses and a...
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Workforce Manager
Vor 4 Tagen
City Of Joondalup, Österreich Probe CX VollzeitWorkforce Manager at Probe CX Location: Probe CX Joondalup, Western Australia, Australia About the Role The Workforce Manager is responsible for creating, implementing and driving a strategic approach to workforce planning while considering current state and strategically planning for future needs in partnership with other business units. Lead ongoing...
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Workforce Manager
Vor 2 Tagen
City Of Joondalup, Österreich Probe Group VollzeitWorkforce Manager page is loaded## Workforce Managerlocations: Joondalup WA Australiatime type: Full timeposted on: Posted Todayjob requisition id: JR12699At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia...
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Manager – Workforce Consulting
vor 4 Wochen
City of Melbourne, Österreich KPMG Australia VollzeitSenior Manager - Workforce Capability & Engagement Location: Melbourne, Victoria, Australia Overview KPMG’s Human Capital Risk and Compliance (HCRC) Practice is a multidisciplinary team delivering end-to-end services across organisation assessment and development, HR and Payroll governance and risk, industrial relations, employment law, and data analytics....
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Manager – Workforce Consulting
Vor 6 Tagen
City of Melbourne, Österreich KPMG Australia VollzeitCompany Description KPMG’s Human Capital Risk and Compliance (HCRC) Practice is a multidisciplinary team delivering end-to-end services across organisation assessment and development, HR and Payroll governance and risk, industrial relations, employment law, and data analytics. We support clients across all market segments to manage human capital risk and...
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Workforce Manager
Vor 4 Tagen
City Of Joondalup, Österreich at VollzeitThe Workforce Manager is responsible for creating, implementing and driving a strategic approach to workforce planning while considering current state and strategically planning for future needs in partnership with other business units. Lead on-going development of workforce planning strategies including the provision of workforce analytics and reporting to...
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Workforce Manager
Vor 4 Tagen
City Of Joondalup, Österreich Probe Group VollzeitAt Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...
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Manager, Health Workforce Regulation
vor 3 Wochen
City of Melbourne, Österreich ClearCompany VollzeitAbout the role The Manager leads the Health Workforce Regulation team in the delivery of expert policy advice to the Department of Health executive, Secretary and Minister on Victoria's position regarding health workforce regulatory policy, reform, and the operation of the Health Practitioner Regulation National Law (Victoria) Act 2009 and other regulatory...
