Technical Helpdesk Analyst

Drive Your Career Forward as a Technical Helpdesk Analyst Passionate about automotive technology? Love problem‑solving and supporting people with expert technical advice? Join Mazda Australia’s National Customer Support team in Melbourne and play a key role in keeping our vehicles—and customers—running smoothly. About the Role: As a Technical Helpdesk Analyst, you’ll be the go‑to expert for Mazda Dealers, providing technical guidance, troubleshooting issues, and supporting vehicle performance across Australia. You’ll monitor emerging trends, liaise with Mazda Japan and OEM suppliers, and ensure our vehicles meet the highest standards for safety, quality and performance. Your work will help deliver outstanding customer experiences and support exciting PR and marketing initiatives. Based at our Head Office in Mulgrave and sitting within the Customer Service Department, this position requires a full‑time, in‑office presence five days a week , fostering a collaborative work environment and promoting effective teamwork. Key Responsibilities: Analyse DSS reports, warranty data and parts sales to identify emerging vehicle topics Monitor technical help cases, reporting trends and issues to supervisors Liaise with Mazda Japan, OEM suppliers and internal stakeholders to resolve technical matters Support automated data transfer and vehicle diagnostics systems to improve efficiency Provide timely technical support to Mazda Dealers and internal teams Maintain and prepare vehicles for PR, marketing and dealer events Validate and provide guidance on new accessories, training and service bulletins About You: Experienced in diagnosing automotive issues and analysing trends to recommend solutions. Highly organised, proactive and able to manage multiple projects, combining creativity and reasoning to deliver practical solutions in fast‑paced environments. To be successful, you will have: Qualified Automotive Technician (Motor Mechanic) with at least 4 years of post‑apprenticeship experience Strong communication skills with the ability to explain complex technical issues clearly Team player who collaborates across departments to solve problems efficiently Tech‑savvy with intermediate Microsoft Office skills and a willingness to learn in‑house systems Passionate about customer service and delivering high‑quality automotive solutions About Mazda Australia: Welcome to Mazda Australia, where innovation and passion converge to redefine the automotive experience. As a key player in the Mazda Motor Corporation, we're committed to crafting vehicles that embody style, performance and cutting‑edge technology. Join our team and be part of a legacy that drives excellence on the roads and in the hearts of driving enthusiasts. New car discounts, participation in the Employee Demo Vehicle Program (discounted lease car options) and new vehicle drive programs. Annual bonus eligibility and 17.5% annual leave loading. Access to weekend loan cars, uniform allowance, onsite subsidised café and additional perks. Join a collaborative team and supportive team culture. Ongoing learning and development opportunities to fuel your career growth. Wellness programmes throughout the year, skin checks, annual flu vaccinations, employee assistance programme and healthcare provider discounts. Application and Selection Process: We value attitudes, behaviours and values that align with Mazda Australia’s culture. Applicants will be subject to a police check, reference checks and online psychometric assessment. We thank you for your application; please note that only shortlisted candidates with permanent working rights in Australia will be contacted. Be careful – don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr