ICT Helpdesk Officer

Join Our Team as an ICT Helpdesk Officer Are you passionate about technology and helping others? Do you thrive in a collaborative environment where your technical skills and customer‑first attitude make a real difference? Independent Schools Queensland (ISQ) is seeking a proactive and enthusiastic ICT Helpdesk Officer to join our team About the Role As an ICT Helpdesk Officer, you’ll be the first point of contact for staff and external members needing ICT support. You’ll provide level one and two helpdesk assistance, support application administration, and contribute to exciting projects. Your work will ensure our organisation runs smoothly and efficiently, making a tangible impact every day. Key Responsibilities Record and prioritise ICT helpdesk tickets, including hardware/software installations, user administration, and network/PC requests. Provide level one and two support for platforms such as Office365, Microsoft Dynamics, Azure/Entra, CoPilot, Adobe, Windows 11, and our Learning Management System. Assess and resolve incidents, educating users to reduce recurring issues. Assist with ICT hardware ordering, warranty management, and end‑of‑life disposal. Update the ICT knowledge base and maintain records of known errors and fixes. Contribute to the development and review of ICT systems, policies, and procedures. Organise your workload to deliver responsive and effective client service. Collaborate with the ICT team to meet deadlines and commitments. Communicate clearly with staff and external users, providing updates and feedback. Support a range of technical projects as required. A full position description is available on our website at What We’re Looking For At least one year’s experience in a similar ICT helpdesk role in a professional environment and/or in a school environment would be highly advantageous. Tertiary qualifications in Information Technology or a related discipline (desirable). A responsive, customer‑first attitude and excellent communication skills. Strong technical and documentation skills. Analytical and critical thinking abilities to solve problems quickly. Ability to manage multiple tasks and prioritise effectively. Teamwork and collaboration skills. Commitment to staying updated on industry trends and technologies. Understanding of cybersecurity best practices. About ISQ Independent Schools Queensland (ISQ) is the peak body representing Queensland’s independent schooling sector. We represent over 200 diverse member schools across Queensland, ranging from small community schools to large Prep to Year 12 schools and catering for families from a variety of social and economic backgrounds. ISQ provides a united and powerful voice representing and promoting the interests of member schools to governments and the wider community, fostering choice in education and protecting the autonomy of independent schools. ISQ is a non‑profit membership organisation with more than 50 years of experience at the forefront of education innovation. ISQ has a commitment to reconciliation, and our Reconciliation Action Plan can be viewed on our website. Why Join ISQ? Be part of a supportive and innovative ICT team. Opportunity to work on diverse projects and develop your skills. Make a meaningful impact supporting staff and member schools across Queensland. Enjoy a collaborative workplace culture that values your growth. Application Process Ready to take the next step in your ICT career? Apply now and help us deliver outstanding technology support at ISQ and our member schools Please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role. Please contact Rachel Wolfson, HR Business Partner, on 07 3228 1519 if you have any queries. Applications close 4pm 28 November 2025. We will review applications as they are received and may commence interviewing prior to the closing date, therefore candidates are encouraged to apply as soon as possible. We are not inviting assistance from Recruitment Agents at this time. #J-18808-Ljbffr