Strategic Implementation Manager

Join the team redefining how the world experiences design. Hey gday mabuhay kia ora 你好 hallo vítejte Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer so we’ll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also have a campus in Melbourne and co‑working spaces in Brisbane, Perth and Adelaide. But you have the choice in where and how you work; we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. What you’d be doing in this role As Canva scales, change continues to be part of our DNA. But we like to think that’s all part of the fun. So this will give you the flavour of the type of things you’ll be working on when you start, though this will likely evolve. At the moment this role is focused on : Becoming a Canva product expert: Be the go‑to resource for customers within 30 days. Lead complex enterprise onboarding ensuring customers realise the full value of Canvas platform. Partnering 1 with clients: Develop tailored rollout frameworks that align Canvas best practices with each customer’s business structure and goals. Ensuring a smooth and successful Canva launch for an evolving set of customers. Driving customer timelines and adoption: Understand customer business needs, align them with Canvas best practices and ensure strong product engagement. Co‑building implementation processes: Collaborate to refine processes and best practices ensuring team success. Understanding customer use cases: Work closely with teams like Customer Education and Product to improve our Help Centre and product experience. You’re probably a match if you Bring deep SaaS experience: You’ve led the implementation of enterprise or SaaS solutions across large multi‑region organisations including complex high‑impact rollouts. Are a strategic project driver: You can scope, plan and deliver multi‑phase projects with cross‑functional teams while keeping executive stakeholders in the loop. Put customers first: You’re passionate about building strong relationships and delivering thoughtful, impactful experiences. Love solving problems: You’re curious, creative and driven to understand the why behind challenges and to turn insights into action. Influence with confidence: You’re comfortable engaging with senior stakeholders and aligning diverse teams toward shared goals. Thrive in dynamic environments: You know how to juggle multiple priorities, stay organised and keep the details sharp even when things move fast. About the team The Implementation team at Canva plays a pivotal role in enabling customers to unlock the full value of Canva Enterprise. We help organisations streamline workflows, maintain brand consistency, accelerate campaign launches and foster design independenceall while ensuring security and scalability. As part of this dynamic global team you’ll drive user engagement and adoption with a goal of having at least 80% of users actively creating designs in Canva. Together we make implementation a key differentiator that deepens customer success. Whats in it for you Achieving our crazy big goals motivates us to work hard – and we do – but you’ll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work. Heres a taste of whats on offer : Equity packages – we want our success to be yours too Inclusive parental leave policy that supports all parents & carers An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more Flexible leave options that empower you to be a force for good, take time to recharge and support you personally Other stuff to know We make hiring decisions based on your experience, skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above – we still want to hear from you Please note that interviews are conducted virtually. Remote Work: Yes Employment Type: Full‑time Key Skills Business Development Project Timelines Business Process Customer Service Client Expectations Account Management Salesforce Client Relationships Project Management ERP Java Client Service Consultants Management System Procedures Experience: years Vacancy: 1 #J-18808-Ljbffr