Resident Experience Manager
vor 3 Wochen
Overview Southport Location Salary Packaging - No Weekends Immediate Start Available Resident Experience Manager – Make Every Day Meaningful Churches of Christ – Residential Aged Care, Southport Permanent Part-Time - 60 Hours per week | Monday to Friday Create a place that feels like home — for our residents, their families, and our team. About the Role At Churches of Christ, Southport , we’re looking for a warm, proactive, and people-focused Resident Experience Manager to join our aged care home. This is more than just a management role — it’s an opportunity to shape the everyday experience of our 80 residents by ensuring the home is safe, vibrant, welcoming, and deeply respectful of individual needs. In this newly created position, you’ll be the heartbeat of non-clinical operations. You’ll lead and inspire a dedicated team — including lifestyle, kitchen, cleaning, maintenance, and gardening — and collaborate closely with our Service Manager and clinical staff to ensure everything runs smoothly and compassionately. If you’re someone who thrives on making others feel valued and comfortable, this is the role for you. What You’ll Do Be a resident advocate — listening to their needs and ensuring their voices shape their environment Lead and support non-clinical teams, bringing out the best in each person Oversee essential operational areas like cleanliness, food service, safety, lifestyle activities, and maintenance Manage stock, ordering, budgeting, and compliance with safety and food regulations Proactively handle concerns or complaints with empathy and professionalism Regularly audit services and look for opportunities to improve resident satisfaction Who We’re Looking For You are someone who cares deeply about people and wants every resident to feel seen, heard, and respected. You love finding ways to make things better, and you bring a solutions-focused mindset to your work. You understand that small details — a freshly made bed, a friendly chat, a warm meal — can make a world of difference. You’ll bring A customer-first approach , driven by compassion, innovation and continuous improvement Strong leadership skills (ideally from hospitality, aged care, or customer service environments) Hands-on experience with food preparation and ordering for large aged care or similar facilities Knowledge of HACCP, GMP and food safety requirements (or willingness to learn) A Food Safety Supervisor certificate (or willingness to obtain) Ability to manage multiple teams, tasks and priorities with care and confidence A current (or willingness to obtain) National Police Check Full Australian work rights Why Join Us? At Churches of Christ , you’ll be part of one of Australia’s largest not-for-profit care providers with over 140 years of experience supporting individuals, families and communities. Our work is guided by strong values: Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship , and Safety . We offer: Generous salary packaging up to $18,549 tax-free Supportive team culture and meaningful work Employee Assistance Program and wellbeing support Retail discounts and ongoing professional development Opportunities to grow in a mission-driven organisation Ready to create a home where people truly feel they belong? Apply now and help us make every day brighter for our residents. For a confidential chat, contact Komal on . We welcome applications from people of all backgrounds and strongly encourage Aboriginal and Torres Strait Islander people to apply. Applications will be reviewed as received. #J-18808-Ljbffr
-
Resident Experience Manager
vor 2 Wochen
Gold Coast City, Österreich at VollzeitResident Experience Manager - Make Every Day Meaningful Churches of Christ - Residential Aged Care, Southport Permanent Part-Time - Minimum 60 Hours per fortnight | Monday to Friday Create a place that feels like home — for our residents, their families, and our team. About the Role: At Churches of Christ, Southport , we’re looking for a warm, proactive,...
-
Gold Coast City, Österreich at VollzeitA supportive living organization in Gold Coast is seeking an Assistant Community Manager to ensure smooth daily operations and deliver exceptional service to residents. This hands-on role demands strong organizational skills and a caring approach towards older adults. You'll support various teams and coordinate activities while creating a warm and friendly...
-
Gold Coast City, Österreich at VollzeitA major not-for-profit care provider in Gold Coast City is seeking a Resident Experience Manager to improve the lives of residents in residential aged care. This role involves leading non-clinical operations, advocating for resident needs, and ensuring a supportive environment. Ideal candidates will have experience in hospitality or aged care, a strong...
-
Gold Coast City, Österreich Churches of Christ VollzeitAn organization dedicated to providing care in Gold Coast City seeks a Resident Experience Manager to lead non-clinical operations and enhance the living experience for residents. The ideal candidate will bring leadership skills, a customer-first approach, and a passion for improving resident satisfaction. Join a supportive team committed to making every day...
-
Resident Front Office Manager
vor 2 Wochen
Gold Coast City, Österreich at VollzeitJoin the Team at Sovereign on the Gold Coast as an onsite Resident Front Office Manager. At Sovereign on the Gold Coast, we're proud to deliver genuine hospitality in one of Australia's most iconic holiday destinations. For over 20 years, we've been welcoming families and holidaymakers from all over the world — creating memorable stays and warm, lasting...
-
Leasing & Resident Experience Manager
vor 2 Wochen
City of Melbourne, Österreich UniLodge VollzeitA leading student accommodation provider is seeking a Customer Service Manager in Melbourne to elevate service standards and drive occupancy outcomes. This pivotal role involves problem-solving, team leadership, and ensuring an exceptional resident experience. The ideal candidate has strong leadership experience in hospitality and holds a Cert IV in Real...
-
Compassionate Hospitality Cleaner
Vor 7 Tagen
Gold Coast City, Österreich Infinite Aged Care VollzeitA prominent aged care provider in Gold Coast City seeks a Hospitality Assistant - Cleaner to support a safe and healthy living environment for residents. You will manage cleaning tasks, provide laundry services, and work closely with the Facility Manager. Ideal candidates are compassionate, have strong communication skills, and demonstrate a commitment to...
-
Onsite Resident Experience Leader
vor 2 Wochen
City of Melbourne, Österreich Mirvac VollzeitA leading property firm in Melbourne is seeking a dedicated Resident Services Ambassador to provide outstanding customer service within the LIV Munro asset. The ideal candidate will manage the resident experience, conduct property inspections, and handle stakeholder engagement, ensuring a seamless customer journey from inspection to move-in. This role...
-
Resident Experience Team Member
vor 4 Wochen
City of Melbourne, Österreich UniLodge Australia Pty VollzeitJoin our Resident Experience Team! Manage the front desk, support leasing, and make every resident interaction feel welcoming & memorable. Benefits Attractive salary package + employee benefits Join a welcoming environment where community, collaboration, and positivity thrive! FT - 38 hours per week About the Role As our Resident Experience Team Member, you...
-
Onsite Resident Experience Leader
vor 2 Wochen
City of Melbourne, Österreich Mirvac VollzeitA leading property development firm is seeking a Resident Services Ambassador to enhance customer experiences and uphold the LIV Brand Promise. You will manage resident interactions, coordinate services, and lead initiatives for community engagement. Candidates should have at least 3 years' experience in asset management or hospitality and hold a Real Estate...
