Client Success Manager
vor 20 Stunden
1d ago , from IDP International Education Specialists Client Management Support implementation of globally aligned processes to unify client experience and meet experience goals Act as a subject matter expert in higher education marketing, recruitment and data insight services Work with Partnerships Directors to understand client needs and support renewal and growth conversations with data and insights Provide proactive communication, reporting and engagement to drive adoption and product utilisation Strengthen IDP’s position as a knowledge leader through improved client reporting using network intelligence Liaise with internal teams to resolve client issues (Network, reporting, invoicing, training, etc.) Track client performance and experience and support Partnerships Directors with review data, including utilisation, performance trends and renewal readiness inputs Assist with delivery of client-facing webinars and presentations Deliver client training and refresher sessions on IDP products and services Support onboarding across products and services and manage ongoing enquiries Renewals Coordinate renewals for allocated clients, ensuring timely preparation, internal alignment and delivery of proposals Provide data-driven insights to support renewal pricing and identify upsell and cross-sell opportunities Lead renewal preparation processes, including risk assessments, performance summaries, draft commercial recommendations and proposal pack preparation Track renewal progress and maintain accurate workflow documentation in CRM systems Network Engagement Support delivery of Client/Network Engagement strategy and development of Client Partnership Plans Build strong relationships with Destination Heads to drive commitment to client objectives Support APAC client engagement activities, including event promotion, familiarisation trips and counsellor training Identify new business opportunities arising from the Network Brief the Network on product and service developments with clear tools and messaging Gather and coordinate client intelligence for sharing across the Network and client teams Systems & Processes Support rollout of globally aligned systems and processes, including CRM tracking and client reporting Assist with development of client-facing performance reporting alongside Partnerships Directors and global teams Contribute to improving client-centric onboarding processes across product areas Maintain accurate renewal records, including contract dates, risk flags, renewal notes and proposal documentation Cross-Team Engagement Work with Marketing to deliver client content and communications into the Network Collaborate with Marketing to share insights back to clients Work with global Client Success teams to ensure alignment and consistency Support Network updates on education policy changes in Australia and New Zealand Provide feedback to internal teams on product and service improvements #J-18808-Ljbffr
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Client Success Manager
vor 21 Stunden
City of Melbourne, Österreich IDP International Education Specialists VollzeitClient Success Manager Location: Melbourne, VIC, AU Company: IDP Education Ltd Requisition ID: 3774 About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate...
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Client Success Manager
vor 20 Stunden
City of Melbourne, Österreich Dashdot VollzeitAbout Dashdot Hi! We're Dashdot, and we're on a mission to transform the way the world invests. Doing so will help us serve our purpose of improving the lives of others and change the world by creating a more abundant society. Be part of a company that has been honoured with : Most Outstanding Practice - Employee Flexibility AFR Most Innovative Company in...
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Client Success Manager
vor 20 Stunden
City of Melbourne, Österreich IDP Education VollzeitCompany Overview IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of...
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Client Success Manager
vor 3 Wochen
City of Melbourne, Österreich STACK Infrastructure VollzeitSTACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning and operating highly efficient, cost-effective wholesale, colocation and cloud data centers. Each of our facilities meet or exceed the highest industry standards in all operational...
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Client Success Manager
vor 2 Wochen
City of Melbourne, Österreich CT Group VollzeitCT Group Solutions was founded with a vision to provide world‑class, superior quality, Information Technology services to businesses Australia‑wide. Our growing client base has come to trust and value our expertise, professionalism and tailored service approach. We have worked hard to create a company that can set the standard for service delivery whilst...
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Client Success Manager Sydney | Client Success
vor 4 Wochen
Council of the City of Sydney, Österreich Smokeball Pty VollzeitDo you have a passion for people, commercially minded with excellent communication and problem-solving skills, and have the willingness and ability to self-learn? Then we would love to hear from you! Join us and be part of our team dedicated to delivering excellence in everything we do. About Smokeball With offices in Australia, the US, and the UK, Smokeball...
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Client Success Manager
vor 3 Wochen
City of Melbourne, Österreich CT Group Solutions VollzeitCT Group Solutions was founded with a vision to provide world-class, superior quality, Information Technology services to businesses Australia-wide. Our growing client base has come to trust and value our expertise, professionalism and tailored service approach. We have worked hard to create a company that can set the standard for service delivery whilst...
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Client Success Manager
vor 1 Woche
Council of the City of Sydney, Österreich Overdose. VollzeitJob Description Our Story Founded in 2016, Overdose has grown to a family of 350+ staff, with offices across New Zealand, Australia, South East Asia, Europe and the USA. We work in a partnership format with a select group of clients looking for innovation and accelerated growth in a competitive digital landscape. Overdose. connects unique local talent,...
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Client Success Manager
vor 2 Wochen
City of Brisbane, Österreich Ray White VollzeitIf you’re looking for a workplace where the music’s always on, office events are buzzing, wins are proudly celebrated, and you thrive in a go-go-go environment, join us at Concierge! About Us Concierge is Ray White’s dedicated communication hub. With over 15 years experience, we have a young and energetic team who speak to over 20,000 clients every...
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Client Success Manager
Vor 5 Tagen
City of Brisbane, Österreich Ray White Kingsford VollzeitIf you’re looking for a workplace where the music’s always on, office events are buzzing, wins are proudly celebrated, and you thrive in a go‑go‑go environment, join us at Concierge! About Us Concierge is Ray White’s dedicated communication hub. With over 15 years experience, we have a young and energetic team who speak to over 20,000 clients every...
