Housing Services and System Administrator

Housing Services and System Administrator Join to apply for the Housing Services and System Administrator role at YWCA Australia Make a significant difference to the community Exciting opportunity for someone with passion and drive Positively impact the lives of women, young women & gender diverse people Location: Wurundjeri Country | MelbourneHybrid: Office + work from home + occasional travelContract: Full‑Time OngoingSalary: Social, Community, Home Care and Disability Services Industry Award 2010 Level 3 from $38.65 per hour + SuperBenefits: Salary packaging up to $18,550 + paid parental leave + career development About Us For over 140 years we have been working at the forefront of gender equality through our housing, community programs and advocacy. Our purpose is making young women’s leadership and women’s housing our priority for gender equity in Australia. About The Team Our Housing Services and Systems Team provides high-quality administrative and systems support, playing a crucial role in sustaining successful tenancies and ensuring smooth housing operations. About The Role As the Housing Services and Systems Administrator, you’ll play a key role in housing operations by providing high-quality systems and administrative support, including managing processes and procedures, referrals and allocations, and system administration. In This Role, You Will Be Responsible For Resident Management: Managing referrals, assessments, allocations, and property condition records. Stakeholder Engagement: Building strong relationships with internal teams and external partners. Administration: Overseeing program administration, reporting, and policy updates. Systems Improvement: Supporting the development of housing systems and procedures. Team Support: Coaching team members to ensure consistent, high-quality service. About You Proven experience in office management, admin support, and basic financial procedures. Technology proficient in the use of Property, Housing or Tenancy Management systems, Dynamics 365 or other similar CRM systems is desirable. Awareness of homelessness issues and ability to engage with diverse communities. Holds a valid Driver’s Licence and Working with Children/Vulnerable People Check and complies with Multi Agency Risk Assessment and Management (MARAM) Framework. Don’t meet every single requirement? At YWCA Australia we are dedicated to building a diverse, inclusive and authentic workplace. If this role speaks to you but your past experience doesn’t align perfectly, we encourage you to apply anyway. Why The Y? At YWCA Australia, our culture – The Y Way – is grounded in intersectional feminism and guided by our values: Striving for Equality | Acting from the Heart | Working Better Together. In our most recent culture survey (with 78% team member participation), our people told us:• 93% would recommend YWCA as a great place to work• 97% know our values• 93% know how to bring those values to life in their work• 95% said their leader consistently reflects our values in their behaviour and interactions• 96% feel supported by their team• 95% felt able to take time out when needed Ready to join a team that makes a difference? We want to hear from you Click Apply to submit your resume and a cover letter outlining why you are the ideal candidate for this role Applications close on 14 December 2025 . We’re excited to find the right fit and will be reviewing applications as they come in. Submit yours early for priority consideration, as the role may close before the advertised deadline. Please connect with us at any time during the recruitment process if you require assistance to fully participate. Please note that preferred candidates must hold, or be willing to obtain, a valid National Police Check, a state-based Working with Children Permit, valid Drivers’ Licence and complete a medical declaration. #J-18808-Ljbffr