Client Experience and Support Representative Sydney | Client Experience
vor 3 Wochen
With offices in Australia, the US, and the UK, Smokeball is the leading provider of legal practice management software helping small and mid‑sized legal practices run their best firm and live their best life. We’re passionate about what we do, and our clients know it Not to brag, but we have been awarded the best place to work in Australia by Wrk+ and once again, we have been certified as a “Great Place to Work”. Culture plays a big part in our success, and our clear purpose and vision motivate us daily. Role Overview Our Client Experience team are the friendly voices and inbox heroes behind Smokeball’s “Legendary Service” They’re speaking with clients daily, whether it’s a quick call or a helpful email, making sure everyone gets the absolute most out of Smokeball. From tech support to customer love, they’ve got it all covered, working hand‑in‑hand with our awesome Sales, Marketing, Onboarding, and Training teams. We are a dynamic and fast‑paced environment where we are growing the size of our Client Experience team and are excited about the opportunities to innovate even further. Key Responsibilities Providing front line technical support via telephone, email and live remote sessions to small – medium law firms Servicing tickets from end‑to‑end, following all processes and escalating as required with sufficient information Owning internal and external communication relating to open tickets Confidently engaging, collaborating and communicating with other business stakeholders Capturing customer pain points and advocating for clients by surfacing customer insights, product issues and enhancements to improve the Client Experience Key Strengths Technically Savvy – Experience in a support or help desk environment supporting SaaS solutions Communication – Communicate clearly to convey information effectively to our clients and assist in troubleshooting What’s in it for you? Awesome off‑sites and parties Office lunches and loads of snacks And of course…the SWAG Smokeball is an equal opportunity employer and is committed to providing an open, welcoming environment for everyone. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Don’t meet all the criteria? No worries If our values resonate with your personal values and you think you got what it takes, we’d love to hear from you Please note: This role is only open to Australian residents. Unfortunately, we are not able to offer sponsorship currently. Role Type Company Overview Smokeball is a fast growing, B2B SaaS company, empowering small law firms to get their work done faster and smarter, and track their time accurately so they get paid properly for the work they’re doing. Emerging from the start‑up stage, we are now rapidly scaling for growth with teams in Australia, UK and USA, soon looking to launch in other markets. We think deeply about the challenges of small law firms and drive innovations that truly change the lives of our clients #J-18808-Ljbffr
-
Client Experience, Client Support Manager
vor 2 Wochen
Council of the City of Sydney, Österreich SS&C Technologies Holdings VollzeitJob Description Client Experience Manager, Client Support Location: Melbourne - Australia | Hybrid Get To Know Us SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and...
-
Client Experience, Client Support Manager
vor 3 Wochen
City of Melbourne, Österreich SS&C VollzeitClient Experience, Client Support Manager page is loaded## Client Experience, Client Support Managerlocations: Sydney - 255 George St: Melbourne, Australiatime type: Full timeposted on: Posted Todayjob requisition id: R37548As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and...
-
Client Experience, Client Support Manager
vor 4 Wochen
City of Melbourne, Österreich SS&C Technologies VollzeitClient Experience, Client Support Manager As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for...
-
Client Experience, Client Support Manager
vor 6 Stunden
City of Melbourne, Österreich SS&C Solutions Pty Limited VollzeitAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Client...
-
Client Experience, Client Support Manager
Vor 6 Tagen
City of Melbourne, Österreich SS&C Technologies VollzeitClient Experience Manager, Client Support Location: Melbourne - Australia | Hybrid Get To Know Us: SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+...
-
Client Experience Manager
vor 3 Wochen
Council of the City of Sydney, Österreich PJ Maynard Consulting VollzeitLead a newly created role transforming client journey Champion wellbeing, reablement and person-centred care across Support at Home & NDIS Join a warm, purpose-driven community team in vibrant Bondi Junction DO YOU BELIEVE IN A HOLISTIC CARE? If you’re inspired by reimagining how people experience care — from the very first enquiry to everyday wellbeing...
-
Client Experience Representatives
vor 3 Wochen
Gold Coast City, Österreich Hallmark Finance VollzeitCW GROUP is a market-leading, family-run property investment company with a 14-year track record of national success. We are looking for elite client experience professionals to join our high-performance team in our beautiful Broadbeach office. This is more than just a job, it’s an opportunity to become the best in your field, with the remuneration to...
-
Client Experience Field Representative
vor 3 Wochen
City of Brisbane, Österreich Woods & Co VollzeitWoods & Co Recruitment is excited to be partnering with Australia's most memorable photo booth experience to find a motivated and tech‑savvy Client Experience and Technical Support Coordinator. This company brings creativity, design and hospitality together to deliver high‑quality photo booth installations across Queensland's top venues, from pubs and...
-
Client Experience Specialist — Hybrid
vor 2 Wochen
Council of the City of Sydney, Österreich HUB24 Limited VollzeitA leading fintech company in Australia is hiring multiple full-time and part-time roles in Client Services. You will engage with clients, ensuring exceptional service via calls and support, all while collaborating in a vibrant and growth-focused environment. Ideal candidates will have experience in financial services, a passion for client satisfaction, and...
-
Japanese Speaking Client Service Representative
vor 3 Wochen
Council of the City of Sydney, Österreich Adecco Australia Group VollzeitJapanese Speaking Client Service Representative The Adecco Group is the world's leading provider of HR Solutions. We deliver recruitment and career services to organisations and individuals across the employment life‑cycle. In Australia, Adecco has over 50 years industry experience making us the most qualified provider and leading supplier of casual and...
