Front Office Attendant

Vor 6 Tagen


Council of the City of Sydney, Österreich Crown Resorts Vollzeit

Overview Join to apply for the Front Office Attendant - Overnights role at Crown Resorts . Crown Towers Sydney is looking for a full-time Front Office Attendant - Overnights. Working in a fast-paced and highly interactive environment, our guest satisfaction and luxury guest experiences are at the heart of everything we do. You will be joining a collaborative team that values diverse perspectives and works together to create memorable guest experiences. Front Office Attendants play a key role in ensuring that guests, visitors and VIPs receive exceptional service throughout their stay. They work with various departments including Gaming, F&B, Bell Services, Housekeeping and Concierge to deliver unforgettable stays, while gaining professional development and training in an iconic, integrated resort. Key responsibilities Working overnight shifts, checking in and checking out guests while ensuring smooth front-desk operations Appropriately allocating rooms and escorting guests to their destination as required Confirming and processing accurate payment processing Using the Opera PMS system to accurately enter guest information and ensure visit history is up-to-date Providing tailored and elevated guest experiences, including organising taxi/limousine services Establishing quick and genuine rapport with guests and visitors Answering guest queries and offering assistance when guests require additional support Assisting in the reservation processes where required You'll have Demonstrated experience in a front office, reception, or guest relations role Experience in a fast-paced, premium and customer-first environment Knowledge of Opera Property Manager System is highly regarded Flexibility to work across a rotating overnight roster, including weekdays, weekends, evenings, overnights and public holidays A commitment to delivering exceptional customer service and creating memorable guest experiences Strong communication skills and ability to manage multiple tasks in a fast-paced environment Professional presentation standards appropriate for a luxury hospitality environment What we offer you Full-time, permanent opportunity in Sydney’s most luxurious property Tailored uniform provided, laundered for every shift Complimentary meal at our on-site staff restaurant (variety of hot food options, salad + sandwich bar, fruits & pastries) Generous discounts across Crown hotels and restaurants Australia wide Ongoing coaching, training and professional development opportunities Chance to establish and progress your career within an iconic hotel brand Access to discounts with our corporate partners across travel, insurance, health & wellbeing, technology and parking Additional information What you can expect from us: On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander peoples; people like you. #J-18808-Ljbffr



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