NDIS Client Support, Accounts and Policies
Vor 2 Tagen
Position Overview The NDIS Client Services & Accounts Officer will provide key assistance to our NDIS Coordinator. Specifically, this role will assist with administrative and accounts support for our NDIS participants and their families, ensuring smooth access to services across the multidisciplinary team. The role combines NDIS account management, client liaison, reception duties, and coordination of internal processes that support the efficient delivery of services within EduCare. This position plays a central role in helping families understand their funding, managing service bookings, processing claims, maintaining accurate records, policy development and supporting the broader admin team during peak periods. Key Responsibilities NDIS Client Services & Support Provide high-quality front-line support to NDIS families, acting as a point of contact for enquiries about services, plans, and scheduling. Assist clients and families to understand service charges, claiming processes, and use of NDIS funding categories. Coordinate onboarding tasks including intake forms, consent documents, funding checks and internal referral processes. Resolve day-to-day client queries related to appointments, reports, bookings, and cancellations. Liaise with Support Coordinators, Plan Managers, and external agencies as required. NDIS Accounts & Claiming Process NDIS claims through PRODA, Plan Managers, Agency-managed platforms, and invoicing software (e.g., PracSuite). Prepare and issue invoices accurately and in a timely manner, ensuring alignment with the current NDIS Price Guide. Monitor outstanding invoices and follow up with Plan Managers or families where required. Maintain accurate funding balances for each participant and flag when funds are low or depleted. Support clinicians by ensuring correct service item numbers, durations, and documentation requirements are met. Company Policy Development, Compliance & Quality Assurance Maintain accurate and up-to-date client documentation and billing records. Uphold strict confidentiality and privacy practices in line with the Australian Privacy Principles. Participate in internal audits, quality improvement activities, and ongoing training. Reception Support Assist the reception and provide back-up reception coverage during leave periods or high-volume times. Contribute to the smooth functioning of daily clinic operations. Qualities and Experience Knowledge of the NDIS system, including service bookings, funding categories, and claiming processes. Experience in accounts receivable, invoice processing, or financial administration. Strong communication and customer service skills with the ability to support families with diverse needs. Highly organised with strong attention to detail and accuracy. Ability to manage competing priorities in a fast-paced environment. Proficiency with practice management systems (e.g., PracSuite) and Microsoft Office. Experience in an allied-health, medical or disability services environment. Knowledge of NDIS billing codes, service agreements, and PRODA processes. Experience with reception or front-of-house duties. Compassionate, client-centred approach. Commitment to teamwork and collaboration. Respect for diversity and inclusion. Professionalism, confidentiality, and reliability. Proactive problem-solving and initiative. Performance Indicators Accuracy of NDIS claims and invoices Timeliness of processing and communication Client and clinician satisfaction Reduction in outstanding accounts Compliance with internal processes and NDIS standards #J-18808-Ljbffr
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