Resort & Front Office
vor 14 Stunden
Trinity Links Resort & Apartments – White Rock QLD Are you a hands‑on hospitality professional who thrives in dynamic, guest‑focused environments? Located just 10 minutes south of the Cairns CBD, our vibrant 4‑star resort is seeking an experienced and service‑driven Resort & Front Office to support our team and ensure exceptional guest experiences across varying shifts. This role is perfect for a skilled leader who enjoys variety, autonomy, and the opportunity to make a meaningful impact across both operations and guest services. About the Role As a casual Resort & Front Office, you’ll play a key role in ensuring the smooth operation of the resort’s front‑of‑house functions. You will support daily operations across guest services, staff supervision, compliance, and overall service quality, ensuring every guest, long‑term tenant, and owner‑occupier receives a warm and professional experience. Shifts will vary based on operational needs and will include weekdays, weekends, and public holidays. Key Responsibilities Guest Experience & Service Deliver a consistently high standard of service from check‑in to check‑out. Manage guest enquiries, concerns, and feedback professionally and efficiently. Provide local insights, manage tour bookings, and promote resort facilities. Front Office & Operational Oversee and support the day‑to‑day running of the front office, reception, and reservations during rostered shifts. Manage room inventory to optimise occupancy and revenue. Coordinate with housekeeping and maintenance teams to ensure room readiness and quality standards. Ensure accurate handling of guest accounts and transactions. Assist with training, mentoring, and supporting staff on shift. Maintain a positive, service‑focused team culture. Provide performance feedback to senior management when required. Compliance, Systems & Stock Uphold health and safety standards, property regulations, and emergency procedures. Conduct room inspections for cleanliness and quality control. Assist with stock control and ordering of front office supplies, linen, and consumables. Confidently use the Hirum (or similar) PMS. What We're Looking For Minimum 3 years’ experience in front office or resort/hotel management. Certificate III, Diploma, or relevant qualification in Hospitality, Tourism, or Management (preferred). Strong leadership, communication, and interpersonal skills. Proven ability to perform in a fast‑paced, guest‑focused environment. Tech‑savvy, with experience in reservation systems (Hirum desirable). Must be available to work weekends and public holidays. What We Offer Competitive casual hourly rate. A supportive and professional team environment. The opportunity to contribute to operations in a beautiful tropical resort setting. Apply Now If you’re passionate about hospitality and ready to bring your skills to a flexible role where you can make a genuine impact, we’d love to hear from you. Please send your resume and a brief cover letter to be considered. Only shortlisted candidates will be contacted. Applicants must be Australian residents or permanent residents. No agencies, please. Be careful – don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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