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Customer Success Manager
vor 3 Monaten
Customer Success Manager (Dynamics 365) - Support and grow relationships with Blue-Chip Customers - Career Growth - email
The CompanyThis Microsoft-Focused Business Applications Tech Consultancy is one of the Region's true IT Services and Solutions heavyweights.
They have a fabulous reputation within Microsoft themselves and are acknowledged as a 'go-to' provider of innovative, industry-ready solutions.
They have the opportunity to offer a stable career path at any level with a wide range of benefits and work/life balance options.
This is simply a great place to work with and they are a true market-leader in the provision and management of specialist Enterprise-level IT services and solutions.
This is a genuinely exciting role that offers -
- Opportunity to play a Pivotal Dynamics 365 Customer Success Manager role in this fast-moving, rapidly-growing company which already has a global reach and continues to sweep all before them in ANZ.
- A varied workload ensuring two days are never the same.
- Technically excellent team.
- Lots of career-growth
- Lots of WFH (if desired)
- Flexible working hours / great work life balance
The successful applicant will:
- Be accountable for service delivery outcomes and customer satisfaction across a prestigious customer-base.
- Meet regularly with clients to review the status of products and services including active and completed projects, changes, problems and critical incidents.
- Prepare and present client operational and service reports.
- Strategically liaise with clients around their issues register/roadmap.
- Act as the primary point of contact for clients for non-BAU matters or escalations.
- Oversee client communication during critical incidents, problems, changes and projects.
- Review client feedback, team input and performance data to implement changes to improve service quality and efficiency.
- Minimum 3 years’ experience as a Service Delivery Manager,/Customer Success Manager including with customers that have high volume of seats.
- Strong knowledge and experience of ITSM processes, including driving service initiatives.
- Demonstrated experience in project management, service delivery, client management and leadership.
- Exceptional stakeholder management skills, including an ability to build support for improvement initiatives. Strong negotiation skills.
- Although this is not a technical hands-on role, you must have a thorough conceptual
understanding of the products and services we are providing and
managing for clients. These include Dynamics 365 F&O - Ability to investigate and find solutions to process, technical or business issues.
- Previous experience working for an MSP, Professional Services Company, Software Consultancy, or similar business is a significant advantage.
Apply now, in strictest confidence, to or hit the APPLY tab
#d365 #dynamics365 #erp
