Principal Product Engineer

Apply for the Principal Product Engineer role at the NSW Department of Customer Service. This position offers a competitive base pay range of A$145,378 to A$168,130 per annum, plus superannuation. Who we are The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first‑class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW. Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions, including cross‑sector leadership across NSW Government underpinned by the Digital Government Strategy. The opportunity We are inviting applications for the Principal Product Engineer for Government Technology Platforms, within Digital NSW as it transforms to become the state’s trusted partner to enable accessible and secure digital platforms and services for the citizens and businesses of NSW. In this role, you will lead the build and deployment of high‑quality, reliable, reusable and maintainable ICT/Digital systems and/or networks to support the delivery of strategic objectives for the Organisation and/or partner agencies. Day to day responsibilities Attend agile ceremonies such as stand‑ups, sprint planning and sprint review to provide an overview and insights on work being delivered as a part of a multi‑disciplinary Product Team. Participate in code reviews to ensure high‑quality code is delivered across the engineer chapter, ensuring reusable and scalable code is produced. Deliver and execute on the delivery of code that supports the delivery of All of Government products and services. What you will bring to this role Extensive experience in leading end-to-end product development, ensuring high‑quality delivery through the build, release, maintenance and enhancement of thoroughly tested and optimised features. Expertise in providing specialist advice to enhance solution design and collaborating with cross‑functional teams to deliver valuable software aligned with the organisation’s ICT/Digital strategy. Experience in leading design and iterative testing of products/systems to ensure compliance with standards, enhancing code quality and reducing operational risk. Experience in enhancing developer practices to drive high performance in ICT/Digital product and system development, while managing technology changes to optimise outcomes in line with organisational and government priorities. Experience in optimising system requirements for enhanced efficiency, security and customer‑oriented ICT/Digital capabilities, while coaching engineers to deliver high‑quality, compliant services and a positive customer experience. Essential requirements Advanced experience (4 years+ ) with SQL queries, SQL programming (database procedures/functions) and database development. Experience leading other engineers in a team setting to deliver expected tasks. May be required to have, or be able to attain and maintain, baseline security clearance as a condition of employment. Experience with systems integration, APIs (Web services, RESTful, SOAP, HTTP). Groovy/Java scripting experience highly desirable but not essential. Amanda experience highly desirable but not essential. Experience with version control systems (e.g., Git, GitHub, GitLab, SVN) including managing repositories, branching strategies and conducting code reviews. Solution design including creation of detailed design documentation and presentations to Governance. Leading a small team of product engineers Guidance and mentorship to junior and senior product engineers, fostering their growth and enhancing team productivity. Proactive engagement with stakeholders to refine business requirements and acceptance criteria, driving alignment with project goals. Communication of technical concepts to non‑technical stakeholders in a clear and relatable manner, ensuring shared understanding of project objectives. Performing Proof of Concepts for feasibility of solutions. AI Statement The NSW Government is committed to ensuring the safe, ethical and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here (embraces the use of AI to enhance productivity and creativity). In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes; final submitted applications need to be your own work and reflective of your personal experience. To Apply Click the link to submit your application. Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role. Question 1: Tell us about a situation where you had to present complex information to someone. How did you ensure that they understood what you were saying? Question 2: Describe a problem you had to address in your job. How did you identify and gain a better understanding of how the issues were impacting the wider business or customers. Salary Grade Base salary for this role starts at $145,378 base plus superannuation. Closing Date Monday 26 May at 9:59am. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact us. For more information, please visit the NSW Government Equity, Diversity and Inclusion page here. Seniority Level: Mid‑Senior level. Employment Type: Full‑time. Job Function: Information Technology. Industries: Software Development and Technology; Information and Internet. References: Referrals increase your chances of interviewing at NSW Department of Customer Service by 2x. #J-18808-Ljbffr