Inbound Program Coordinator

Are you passionate about international education, student support, and building meaningful global connections? Do you thrive in a dynamic, detail-oriented environment where no two days are the same? If so, we’d love to hear from you Youth For Understanding (YFU) Student Exchange, a global leader in student exchange programs, is seeking an enthusiastic and skilled Inbound Program Coordinator to join our dynamic Australian team. This pivotal role supports Australian students aspiring to embark on life‑changing high school exchange journeys helping them choose YFU as their provider of choice. Key Responsibilities Program Operations & Administration Coordinate the delivery of inbound student programs, ensuring safe, enjoyable, and enriching intercultural experiences. Administer and maintain accurate student records in YFU World and internal databases. Liaise with overseas partners to confirm placement status, assess suitability, and ensure compliance with regulatory and child safety requirements. Secure placements for inbound students with carefully selected host families and schools, within placement deadlines. Oversee the production and delivery of orientation programs in Australia and New Zealand. Monitor AASES form processing and liaise with state/territory education authorities. Host Family & Student Support Actively recruit host families across Australia and New Zealand, responding to and converting enquiries. Maintain a strong, trained, and compliant network of host families and local coordinators. Provide guidance, support, and pastoral care to students, host families, and schools throughout the program. Manage and resolve issues that arise during placements in collaboration with local coordinators. Ensure culturally safe environments that reflect YFU’s commitment to diversity and inclusion. Compliance & Quality Assurance Conduct regular compliance audits to ensure all regulatory, legislative, and organisational requirements are met. Stay up to date with changes in relevant legislation and guidelines across Australia and New Zealand. Ensure accurate documentation of program changes and notify authorities in line with national and state requirements. Communications & Stakeholder Engagement Maintain timely, effective, and professional communication with students, parents, schools, host families, local coordinators, partners, and regulatory authorities. Create and maintain clear, standardised written communications and templates. Represent YFU Australia & New Zealand with professionalism and care in all stakeholder interactions. Other Participate in the emergency phone roster. Other duties as required by the National Director. Objectives Deliver a safe, secure, and high‑quality exchange experience for all inbound students. Ensure 100% compliance with program specifications, legal requirements, and child safety standards. Lead, support, and develop inbound program staff and local coordinators. Build and sustain strong partnerships with overseas offices, host families, and schools. You Must Have Proven experience in customer service, sales, or a related field. Strong organisational skills and attention to detail. Excellent communication and interpersonal skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and the ability to quicky learn new software and database systems. Ability to work both independently and collaboratively. Knowledge of or experience in student exchange programs is highly desirable. A passion for cultural exchange and working with young people. Benefits Join a globally respected organisation promoting intercultural understanding. Work within a dynamic, supportive, and mission‑driven team. Opportunities for ongoing professional development. Make a real impact in the lives of young Australians. Enjoy flexible hybrid working arrangements. Additional Information This role requires a degree of flexibility, including occasional evening and weekend work to accommodate international time zones and urgent student needs. Compensatory time off or adjusted working hours are offered where possible to maintain work‑life balance. How to Apply If you're passionate about youth, culture, and global learning and thrive in a role that blends purpose, people, and process, we’d love to hear from you.Apply now to become an integral part of the YFU Student Exchange team and help shape the future through the power of exchange. To be considered for this role, please submit both a resume and a cover letter. #J-18808-Ljbffr