Service Desk Engineer
vor 2 Wochen
CT Group Solutions was founded with a vision to provide world-class, superior quality, Information Technology services to businesses Australia-wide. Our growing client base has come to trust and value our expertise, professionalism and tailored service approach. We have worked hard to create a company that can set the standard for service delivery whilst providing a fulfilling and enjoyable environment for all of our team. About the role We are excited to welcome an energetic and motivated Level 1 Service Desk Engineer to our team. This full‑time role will be based within our Perth office in Osborne Park where you will provide a mix of remote support to our clients nationwide and occasional on‑site support to our Perth‑based clients. The role offers a diverse workload servicing a range of professional service clients, working with a multitude of technologies, ensuring that no two days are the same. This role will suit an efficient, customer‑focused engineer looking to grow with us as we expand our national presence. Responsibilities Delivering exceptional customer service support to a variety of environments Providing support for a mix of servers, workstations, applications, and Microsoft 365 environments Liaise with a range of users, suppliers, software, and hardware vendors to ensure an optimal outcome for our clients Ensure end‑to‑end ownership on support requests, providing regular updates to stakeholders until resolution Ensuring all actions and resolutions are documented within our ticketing system Contribute to the upkeep of client documentation and knowledge base articles for common issues Escalate to senior team members/leaders when required Benefits and perks A great working environment with a high performing team Bonuses on offer for high‑performing team members A workplace that places value on attitude and initiative, providing opportunities for progression for individuals that put in the effort Hybrid working from home arrangements A 360‑degree feedback and rewards platform that is used daily by the whole team Skills and experience A minimum of 1 year experience in an IT Support Role Experience with the following technologies is desirable: Microsoft Windows Server and desktop operating systems, RDS VOIP Telephony (3CX preferable) Experience using ticketing systems Strong verbal and written communication skills and professionally presented Customer‑centric approach Have the ability to work and perform under pressure in time‑critical scenarios Hold current C class drivers license and own car Unlock job insights Salary match Number of applicants Skills match Your application will include the following questions How many years' experience do you have in the IT industry? Do you have a current Australian driver's licence? Do you have customer service experience? What's your expected annual base salary? How many years' experience do you have as a Service Desk Engineer? How much notice are you required to give your current employer? Which of the following statements best describes your right to work in Australia? Do you have technical support experience? #J-18808-Ljbffr
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Service Desk Engineer
vor 2 Wochen
Perth, Österreich CT Group VollzeitA leading IT services provider in Perth is seeking an enthusiastic Level 1 Service Desk Engineer to deliver exceptional IT support to clients. This full-time role offers a diverse workload, a supportive team environment, and opportunities for growth. Candidates should possess at least 1 year of IT support experience, strong communication skills, and a...
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Onsite It Service Desk Engineer
Vor 4 Tagen
Perth, Österreich Aurec Human Capital Group VollzeitA leading IT recruitment firm is seeking a proactive IT Service Desk Engineer / Analyst in Perth. This permanent opportunity involves providing technical support and managing escalations in a busy IT environment. Ideal candidates will have 3-4 years of experience in a similar role, strong technical skills, and excellent communication abilities....
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Onsite IT Service Desk Expert – Perth
Vor 4 Tagen
Perth, Österreich Aurec Human Capital Group VollzeitA leading IT recruitment firm in Perth is looking for an IT Service Desk Engineer / Analyst for a permanent position. The role involves providing technical support and managing escalations in a busy IT environment. Ideal candidates should possess 3-4 years of relevant experience, demonstrate strong technical skills, and have excellent communication...
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Service Desk Team Leader
vor 1 Woche
Perth, Österreich at VollzeitLead the Future of IT Support – Join Us as Service Desk Team Leader! Ready to take charge of a high-performing technical team and shape the way we deliver exceptional service? This is your chance to lead, innovate, and make a real impact in a fast-paced MSP environment. Why You’ll Love This Role Be the go-to leader for our Service Desk team across Levels...
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Service Desk Analyst
Vor 4 Tagen
Perth, Österreich Atturra VollzeitWhat youll be doing The Service Desk Analyst offers technical support to clients addressing Level 1 / 2 issues and escalating as necessary. This role involves daily interaction with end-users requiring efficient problem‑solving and customer service skills to ensure a positive support experience. Analysts are expected to work within defined SLA timelines...
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Perth Onsite Service Desk Analyst – Full-Time
Vor 6 Tagen
Perth, Österreich Atturra VollzeitAn advisory and IT solutions company in Perth is seeking a Service Desk Analyst to provide technical support for level 1 and 2 issues. The role involves interacting with end-users, troubleshooting IT issues, and adhering to ITIL protocols. Candidates should have 2 years of experience in a Service Desk, familiarity with ITSM tools like ServiceNow, and...
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Senior Digital Support Engineer
vor 2 Wochen
Perth, Österreich Service Stream Limited VollzeitAs a Senior Digital Support Engineer, you will play a pivotal role in delivering high-quality IT support across Service Stream’s national operations. This senior-level position combines service desk leadership with deep technical expertise in End User Computing (EUC) and digital workplace technologies. You’ll be the primary escalation point for complex...
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APAC IT Service Desk Agent – Customer-Driven Support
vor 3 Wochen
Perth, Österreich Advanced Personnel Management VollzeitA multinational services organization in Perth is seeking a Service Desk Agent to provide Level 1 IT support across the APAC region. The candidate will manage service desk requests, support users with Microsoft products, and contribute to service improvements. Ideal candidates have a relevant qualification or experience, strong problem-solving skills, and a...
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Perth, Österreich Talent VollzeitA major resource company in Perth is seeking an IT Service Desk Analyst to join their vibrant team. The ideal candidate will have at least 2 years of experience in an IT Service Desk environment, with strong customer service and communication skills. You will handle incoming requests, monitor alerts, and coordinate with technical and non-technical staff to...
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Senior Technical Field Engineer
vor 2 Wochen
Perth, Österreich Unisys VollzeitSenior Technical Field Engineer page is loaded## Senior Technical Field Engineerlocations: Canberra, ACT, Australia: Sydney, NSW, Australia: Perth, WA, Australia: Melbourne, VIC, Australiaposted on: Posted Todayjob requisition id: REQ **What success looks like in this role:**The Field Engineer performs activities associated with installing, diagnosing,...
