Administration Clerk

vor 1 Woche

City of Melbourne, Österreich Tower Group South Africa (Pty) Ltd Vollzeit

REMOTE – WORK FROM HOME General Administration Assistant – Night Shift Hours : Monday to Friday | 1:00 AM – 9:00 AM (SA Time) Our client is a well-established, Australian-based international company offering outsourced staffing solutions. Since launching in, they have grown to 200+ employees across Australia, the Philippines, and now South Africa - creating exciting opportunities for motivated individuals They pride themselves on a fun, flexible, and values-driven culture and are looking for self-starters who want to make a real impact. If you are positive, driven, and seeking a long-term career with a prestigious global employer, this may be your perfect fit. Role Summary The role is working with one of their clients, helping them manage various administrative duties. Key Responsibilities General ad hoc administrative tasks as assigned by your customer Execute on service-related tasks Handle escalated customer issues and provide timely resolutions Assist in developing and implementing policies and procedures Maintain customer records, update databases, and ensure accurate documentation of interactions Data entry, order processing, quoting, researching, calendar management Respond to customer inquiries in a professional manner, through email, chat and calls Requirements Fluent in English (written and spoken) Minimum 3+ years' admin experience Matric + tertiary qualification preferred (or equivalent experience) Strong understanding of admin principles, best practices, and problem-solving techniques Ability to manage and prioritise multiple customer requests efficiently. Proficient with CRM software and support tools Excellent interpersonal and problem-solving skills Strong interpersonal skills to build relationships with customers and internal teams. Able to work independently and follow processes High attention to detail Ability to work independently and make decisions while following company policies A proactive and customer-focused mindset with a commitment to service excellence Reliable internet (min 20Mbps) Dedicated, quiet home workspace Willingness to use productivity / time-tracking software Strong team player with independent working ability Preferred Skills Proficient in Microsoft Office and Google Suite Quick to learn new systems and processes Exposure to AI tools like ChatGPT or Gemini Please note: This description provides an overview of the role and may evolve as the role develops. #J-18808-Ljbffr

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