Senior Software Lifecycle Specialist

Vor 7 Tagen

City of Melbourne, Österreich Ntt Data, Inc. Vollzeit

Senior Software Lifecycle Specialist Melbourne, Victoria, Australia Overview As a Senior Software Lifecycle Specialist at NTT DATA, you will be our clients' trusted advisor for software, helping them maximize the value of their software investments and ensuring their overall satisfaction and loyalty. Your key role is to build and maintain strong client relationships, driving the adoption, expansion, and renewal of our software offerings. Responsibilities Work closely with Client Managers and Service delivery Managers to ensure seamless client engagement. Create and manage Software Success plans that promote accelerated software usage and feature adoption. Conduct regular training programs to guide clients on utilizing specific software features. Identify and seize opportunities for upselling and cross‑selling. Conduct regular business reviews to demonstrate the value of solutions. Report success metrics back to organization and vendors. Document case studies and design best practices for software‑defined infrastructure, usage, and adoption. Support Client Success Managers in securing on‑time renewals and leveraging vendor rebates and lifecycle credits. Qualifications Advanced experience in account planning, stakeholder mapping, and management techniques. In‑depth knowledge of our products, services, and core functionalities, and understanding of industry insights and competitive landscape. Excellent sales skills, including consultative selling, negotiation, and ability to close deals. Proficiency in executing on‑time renewals with minimal volume or price churn. Advanced understanding of IT service environments, service operations, ITIL practices, and financial statements. Ability to manage contracts and communicate their value to clients effectively. Ability to interpret clients' business strategies and identify opportunities for solutions and services. Excellent interpersonal skills to develop and maintain solid stakeholder relationships up to management level. Strong communication skills, verbal, written, complemented by good questioning and analytical abilities. Bachelor's in business management or related field strongly preferred. Financial acumen knowledge and understanding. Workplace Type Hybrid Working Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. #J-18808-Ljbffr

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