Customer Support and Assurance Officer
vor 4 Wochen
Join to apply for the Customer Support and Assurance Officer role at Department of Primary Industries (Queensland) . As our Customer Support and Assurance Officer, you will work as a leader in our Customer Experience and Engagement team, ensuring the highest level of customer service is being delivered with every interaction. Responsibilities Perform a wide range of administrative tasks, including preparing reports, maintaining accurate internal records, drafting correspondence, and coordinating with internal stakeholders to support operational outcomes. Monitor and report on key performance metrics and quality indicators, analysing data to identify service trends, performance gaps, and areas for improvement. Contribute to the development, review, and refinement of contact centre processes, procedures, and knowledge resources to support operational consistency and improved outcomes for customers and staff. Ensure all administrative and customer service activities comply with departmental procedures, privacy legislation, and customer service standards. Support contact centre staff by providing real‑time advice across all channels and reviewing interactions to ensure quality and service standards are met. Mentor and develop staff through coaching, feedback, and ongoing support to build capability, address knowledge gaps, and foster professional growth. Assist in the onboarding, training, and induction of new and existing staff, ensuring consistent understanding of systems, processes, and expectations. Promote a culture of continuous improvement by identifying and implementing enhancements to team practices, service workflows, and customer engagement strategies. Qualifications Demonstrated experience in a quality assurance, customer service, or contact centre environment. Proven ability to support, manage, and supervise quality processes in a dynamic operational setting. Strong interpersonal, communication, and problem‑solving skills. Experience using contact centre technology, quality monitoring systems, and reporting tools will be highly regarded. Benefits and Reasons to Join Have visible impact in your community, and directly contribute to making Queensland a better place to live. Flexible working options that encourage a healthy work‑life balance. Salary sacrificing options and competitive superannuation. Access to a variety of fantastic leave benefits, supported across the broader Queensland public sector. Confidential and free counselling for you and your immediate family members through the Employee Assistance Program. Work in a White Ribbon accredited workplace committed to preventing violence against women. The work we do is widespread and varied, but our people are united by an innate sense of purpose, and a passion to serve their fellow Queenslanders. Our people are talented, down‑to‑earth and resilient, and the work they do every day fills them with gratification and pride. This is what keeps them coming back. Join us and help preserve and protect Queensland’s biosecurity. Visit to learn more about us and what we do. Location: Brisbane South, Queensland Salary: A$65,000.00 – A$80,000.00 Applications will remain current for 12 months. We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Please ensure you download all attachments and follow the instructions on how to apply. #J-18808-Ljbffr
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Customer Support and Assurance Officer
vor 2 Wochen
City of Brisbane, Österreich Department of Primary Industries (Queensland) VollzeitAs our Customer Support and Assurance Officer, you will work as a leader in our Customer Experience and Engagement team, ensuring the highest level of customer service is being delivered with every interaction. This Role Will Perform a wide range of administrative tasks, including preparing reports, maintaining accurate internal records, drafting...
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Assurance and Compliance Officer
vor 1 Woche
City of Melbourne, Österreich Department of Transport and Planning VollzeitAbout Us The Department of Transport and Planning (DTP) works to create thriving places and connected communities for all Victorians. Through integrated transport and land-use planning, we deliver safer, more sustainable and more reliable journeys that support the state’s liveability and prosperity. We foster a safe, inclusive and constructive workplace...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitOverview Join to apply for the Customer Support Officer role at Department of Customer Services, Open Data and Small and Family Business . At the Department of Customer Services, Open Data and Small and Family Business (CDSB), we are dedicated to enhancing customer services for Queenslanders, empowering small and family business owners, and delivering...
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City of Melbourne, Österreich Department of Transport & Planning Victoria VollzeitAbout us The Department of Transport and Planning (DTP) works to create thriving places and connected communities for all Victorians. Through integrated transport and land-use planning, we deliver safer, more sustainable and more reliable journeys that support the state's liveability and prosperity. We foster a safe, inclusive and constructive workplace...
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Customer Experience
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City of Brisbane, Österreich Department of Primary Industries (Queensland) VollzeitA state government department in Queensland is seeking a Customer Support and Assurance Officer to ensure the highest level of customer service and engagement. Key responsibilities include monitoring performance metrics, mentoring staff, and contributing to process improvements. The ideal candidate will have experience in a customer service environment and...
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City of Brisbane, Österreich Peoplebank VollzeitAI Assurance and Safety Officer at Peoplebank Location: Brisbane CBD based. Engagement until June 2026 with 2 × 6 month extensions. Government sector. About the role Are you passionate about shaping the future of ethical AI? We seek an experienced professional to lead strategic initiatives that ensure the safe and responsible use of AI across government....
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Senior Quality Assurance Engineer
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City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitJoin to apply for the Senior Quality Assurance Engineer role at NSW Department of Customer Service Join to apply for the Senior Quality Assurance Engineer role at NSW Department of Customer Service Get AI-powered advice on this job and more exclusive features. NSW Department of Customer Service provided pay range This range is provided by NSW Department of...
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Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitAssistant Quality Assurance Engineer Location flexible across RNSW offices with hybrid working; Parramatta is where the team sits. We are currently seeking an Assistant Quality Assurance Engineer to support major programs of work within our Digital Debt team in Revenue NSW. In this role, you will test, suggest changes and improve end‑to‑end quality of...
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Quality Assurance Officer
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City of Brisbane, Österreich Pace Appointments VollzeitAbout the Company Join a well‑established and rapidly expanding meat processing company renowned for producing premium, safe, and high‑quality meat products for domestic and export markets. With a strong commitment to food safety, animal welfare, and operational excellence, the business continues to invest in innovation, sustainability, and people. They...
