Customer Support and Assurance Officer
vor 3 Wochen
As our Customer Support and Assurance Officer, you will work as a leader in our Customer Experience and Engagement team, ensuring the highest level of customer service is being delivered with every interaction. This Role Will Perform a wide range of administrative tasks, including preparing reports, maintaining accurate internal records, drafting correspondence, and coordinating with internal stakeholders to support operational outcomes. Monitor and report on key performance metrics and quality indicators, analysing data to identify service trends, performance gaps, and areas for improvement. Contribute to the development, review, and refinement of contact centre processes, procedures, and knowledge resources to support operational consistency and improved outcomes for customers and staff. Ensure all administrative and customer service activities comply with departmental procedures, privacy legislation, and customer service standards. Support contact centre staff by providing real‑time advice across all channels and reviewing interactions to ensure quality and service standards are met. Mentor and develop staff through coaching, feedback, and ongoing support to build capability, address knowledge gaps, and foster professional growth. Assist in the onboarding, training, and induction of new and existing staff, ensuring consistent understanding of systems, processes, and expectations. Promote a culture of continuous improvement by identifying and implementing enhancements to team practices, service workflows, and customer engagement strategies. You may also have Demonstrated experience in a quality assurance, customer service, or contact centre environment. Proven ability to support, manage, and supervise quality processes in a dynamic operational setting. Strong interpersonal, communication, and problem‑solving skills. Experience using contact centre technology, quality monitoring systems, and reporting tools will be highly regarded. The work we do is widespread and varied, but our people are united by an innate sense of purpose, and a passion to serve their fellow Queenslanders. Our people are talented, down‑to‑earth and resilient, and the work they do every day fills them with gratification and pride. This is what keeps them coming back. Here are some other reasons why our people choose us: Have visible impact in your community, and directly contribute to making Queensland a better place to live. Flexible working options that encourage a healthy work‑life balance. Salary sacrificing options and competitive superannuation. A variety of fantastic leave benefits, supported across the broader Queensland public sector. Access to confidential and free counselling for you and your immediate family members through our Employee Assistance Program. We are committed to preventing violence against women and are proud to be a White Ribbon accredited workplace. Join us and help preserve and protect Queensland's biosecurity. Visit to learn more about us and what we do. Further information Two positions available Location: Brisbane South, Queensland Applications to remain current for 12 months We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Please ensure you download all attachments and follow the instructions on how to apply. #J-18808-Ljbffr
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Customer Support and Assurance Officer
vor 4 Wochen
City of Brisbane, Österreich Department of Primary Industries (Queensland) VollzeitJoin to apply for the Customer Support and Assurance Officer role at Department of Primary Industries (Queensland) . As our Customer Support and Assurance Officer, you will work as a leader in our Customer Experience and Engagement team, ensuring the highest level of customer service is being delivered with every interaction. Responsibilities Perform a wide...
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Assurance and Compliance Officer
vor 1 Woche
City of Melbourne, Österreich Department of Transport and Planning VollzeitAbout Us The Department of Transport and Planning (DTP) works to create thriving places and connected communities for all Victorians. Through integrated transport and land-use planning, we deliver safer, more sustainable and more reliable journeys that support the state’s liveability and prosperity. We foster a safe, inclusive and constructive workplace...
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Customer Support Officer
Vor 4 Tagen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitOverview Join to apply for the Customer Support Officer role at Department of Customer Services, Open Data and Small and Family Business . At the Department of Customer Services, Open Data and Small and Family Business (CDSB), we are dedicated to enhancing customer services for Queenslanders, empowering small and family business owners, and delivering...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitCustomer Support Officer, Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD At the Department of Customer Services, Open Data and Small and Family Business (CDSB), we are dedicated to enhancing customer services for Queenslanders, empowering small...
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Senior Project Officer
vor 3 Wochen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSenior Project Officer (Cyber Awareness), Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD A06 Senior Project Officer (Cyber Awareness). We are seeking an enthusiastic individual to join us in growing a resilient cyber culture across the...
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Assurance and Compliance Officer
vor 3 Wochen
City of Melbourne, Österreich Department of Transport & Planning Victoria VollzeitAbout us The Department of Transport and Planning (DTP) works to create thriving places and connected communities for all Victorians. Through integrated transport and land-use planning, we deliver safer, more sustainable and more reliable journeys that support the state's liveability and prosperity. We foster a safe, inclusive and constructive workplace...
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Customer Experience
vor 3 Wochen
City of Brisbane, Österreich Department of Primary Industries (Queensland) VollzeitA state government department in Queensland is seeking a Customer Support and Assurance Officer to ensure the highest level of customer service and engagement. Key responsibilities include monitoring performance metrics, mentoring staff, and contributing to process improvements. The ideal candidate will have experience in a customer service environment and...
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Support Officer
Vor 2 Tagen
City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitSupport Officer (ICT), Department of Customer Services, Open Data and Small and Family Business Department of Customer Services, Open Data and Small and Family Business – Brisbane QLD The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled...
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City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business VollzeitA government agency in Queensland seeks a Customer Support Officer to join their team. This role involves responding to phone and online enquiries in a high-volume service center, maintaining daily workloads, and liaising with internal and external stakeholders. The ideal candidate will possess strong communication skills, have a customer service...
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AI Assurance and Governance Officer
vor 2 Wochen
City of Brisbane, Österreich Peoplebank VollzeitAI Assurance and Safety Officer at Peoplebank Location: Brisbane CBD based. Engagement until June 2026 with 2 × 6 month extensions. Government sector. About the role Are you passionate about shaping the future of ethical AI? We seek an experienced professional to lead strategic initiatives that ensure the safe and responsible use of AI across government....
