Transport Coordinator

Transport Coordinator – Alfred Health Join to apply for the Transport Coordinator role at Alfred Health. Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community‑based services. On 1 January 2026, Alfred Health will join with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to form Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care and support them throughout their lives. The merger will also strengthen the workforce, offering new training, education and career opportunities. Subject to final approval, all employees from the five health services will transfer to Bayside Health. The Department The Alfred Health Emergency, Virtual Care and Outpatients (EVO) Program is responsible for the delivery of emergency and paediatric clinical services across Alfred Health, as well as several other clinical support services. The program also plays an integral role in access and flow demand as well as capacity management across both Alfred & Sandringham. Alfred Health Emergency sees approximately 120,000 patients per annum across two departments; the Alfred Emergency & Trauma Centre manages approximately 75,000 patients, and the Sandringham Emergency Department manages approximately 45,000 patients each year. Sandringham Emergency Department is community focused and has an integrated Urgent Care Centre in addition to the emergency services through the main Emergency Department. The Alfred E&TC is one of the state’s busiest emergency departments, providing timely quality care to acutely unwell and injured Victorians as well as a variety of state‑wide services for critically unwell Victorians. The EVO Program also supports the delivery of clinical care through services such as GP Liaison Service, Health Information Service, Virtual Services, Specialist Clinics Support Unit and the Operations Support Unit. The Role This position plays a critical leadership role in managing and optimising patient transport services across Alfred Health. The role is responsible for strategic oversight of transport operations, ensuring compliance with health service guidelines, and driving continuous improvement initiatives. It requires advanced decision‑making, stakeholder engagement, and the ability to lead and mentor junior staff. Advanced understanding and application of the Department of Health Ambulance services payment guidelines, the Alfred Health Patient Transport Guideline, and knowledge of different transport categories and associated costs. NEPT (Non‑Emergency Patient Transport) invoice auditing, reconciliation, approval/rejection of transport bookings. Responding to internal enquiries and supporting transport decision‑making. Reporting transport activity and spend to internal stakeholders. Liaising with transport providers. Overseeing all internal patient logistics including ancillary support transfers within the organization. Assisting with prioritising demand, escalating delays and working closely with the Clinical Operations Manager and Patient Flow Coordinator to ensure timely progression of care. Essential Skills and Experience Required Demonstrated experience in a senior administrative or coordination role within a healthcare setting. Advanced proficiency in Microsoft Office Suite. Strong understanding of patient transport systems and healthcare logistics. Highly Desirable Experience with non‑emergency patient transport providers. Familiarity with Cerner and other hospital information systems. Knowledge of relevant health sector legislation and guidelines. Staff Benefits Salary packaging & novated leasing through Maxxia. Flexible health insurance coverage through HCF Health Insurance. Onsite car & bike parking opportunities, deducted pre‑tax (*subject to availability). Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness. Childcare services at The Alfred managed by KU Children’s Services. For enquiries regarding this position, please contact Casey Higgs, Operations Support Unit Manager on 0427 630 295. Applications close 11pm AEDT, Thursday 11th December 2025. We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds. In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. Website: #J-18808-Ljbffr