Retail Manager
vor 2 Wochen
About Us Perth Scuba is Western Australia’s largest and most established dive store, proudly recognised as a PADI Career Development Centre. Based in Canning Vale, we are a thriving retail, training, and community hub for divers across the state.We specialise in scuba education, retail sales, dive travel, equipment servicing, and community events – and we’re passionate about sharing the underwater world with every diver who walks through our doors. As we continue to grow, we are seeking a motivated Retail Manager with strong sales experience to lead our retail team. A scuba diving background is highly preferred. Position Overview The Retail Manager plays a key leadership role within Perth Scuba, overseeing our retail showroom, delivering an exceptional customer experience, and driving sales across equipment, courses, and travel.This position is ideal for someone who thrives in a fast-paced environment, enjoys people, and has a passion for diving and dive gear. Key Responsibilities Lead day-to-day operations of the retail showroom. Drive sales performance, customer engagement, and brand loyalty. Provide expert product knowledge and recommendations on scuba gear, accessories, and training options. Oversee merchandising, stock presentation, inventory levels, and ordering. Train, mentor, and support retail and customer‑service staff. Manage customer enquiries in-store, via phone, and email. Support bookings for dive courses, local dives, and international travel. Work alongside instructors, service technicians, and management to ensure seamless customer experiences. Maintain a high standard of professionalism, store presentation, and safety. Participate in and occasionally coordinate in‑store promotions and events. Skills & Experience Proven retail and sales experience, ideally in a supervisory or management role. Strong customer service skills and the ability to build rapport quickly. Excellent organisational and multitasking abilities. Confident communication skills – written and verbal. Proficient with computers, POS systems, and inventory processes. Must be an Australian resident for employment. Highly Desirable: Scuba diving experience or certification (recreational or professional). Previous work in the dive industry or specialist outdoor retail. Product knowledge of major dive brands such as Scubapro, Halcyon, Apeks, Suunto, etc. Competitive salary package with performance incentives. Staff discounts on equipment, training, and dive travel. Opportunities for professional training and scuba certifications. Work with a passionate team of divers and marine enthusiasts. Regular team dive trips and access to Perth Scuba’s community events. Be part of a fun, welcoming environment where every day is different. How to Apply Ready to dive into a leadership role?Email your resume and a brief cover letter outlining your retail experience and passion for diving to us. Only shortlisted applicants will be contacted. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a store manager? Do you have experience in a sales role? Do you have experience using point of sale (POS) software? Do you have specialty retail experience? Have you worked in a role where you were responsible for stock control? Do you have customer service experience? Join Perth Scuba and help shape the next chapter of Western Australia’s premier dive centre #J-18808-Ljbffr
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