Sales Support Coordinator

vor 15 Stunden


Council of the City of Sydney, Österreich Real Dairy Vollzeit

Kebia Importex, part of the Real Dairy Australia Group (RDA) is an Australian owned and operated business which has evolved into a national distributor of superior European products. Our long‑term relationships with both international manufacturers and local customers continue in this tradition. While continuing to grow our trusted brands (KI, Cypriana, Altis) we have also evolved into private labels specialist. Our product range includes cheese, olives, olive oil and ethnic specialty grocery products. Our company ethos is stronger than ever and remains to provide quality products backed up and supported by excellent customer service. We have an exciting opportunity to join our team based at Ingleburn in a newly created role of Sales Support Coordinator. Responsibilities Respond to customer enquiries regarding product availability, product set up, system pricing, specifications, and order status. Prepare presentations and other sales‑related documentation. Follow up on leads for new product and new customers, preparing sales briefs based on the NPD lead information. Maintain strong relationships with key customers, distributors, and retail accounts. Track project progress and proactively communicate updates or delays. Support the Sales Team with reporting, analytics, and CRM maintenance. Ensure product information (ingredients, allergens, certifications, shelf life) is accurate and up to date. Assist with compliance requirements such as food safety documentation, labelling updates, and import permits. Support new product launches and product range updates. Act as the conduit between key suppliers and key customers to launch NPD and/or achieve change timelines. Maintain accurate records across CRM, ERP, and inventory systems. Prepare weekly and monthly sales reports, forecasts, and performance summaries. Assist in analysing sales trends, customer demand, and product performance. Refer all potential sales leads to the correct Sales Team. Report any aged product, product dating issues to Sales Team / Supply Teams. Use sound logistics and cost‑effective methods to produce best possible outcomes. Contribute to the overall functionality of the department and business to drive improvement. Any other customer or commercial duties as may be required from time to time including general administrative support to the Sales Team. About You We are not just looking for any Sales Coordinator .. we are looking for a Superstar Our perfect team member will be someone who loves juggling multiple tasks and has a real focus on the customer with strong relationship building experience. Someone that can take ownership of the space and provide much needed support our in‑demand sales team. Qualifications Experience in the food importing, FMCG, or food distribution industry. Knowledge of international shipping, incoterms, or customs processes. Familiarity with food safety standards and compliance documentation. Demonstrated experience in a customer service / call centre environment and systems. High volume administrative role with project management / stage gate understanding. Intermediate experience and knowledge in general computer operations. #J-18808-Ljbffr



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