Customer Solutions Coordinator

vor 1 Tag

Council of the City of Sydney, Österreich Wilkhahn Asia Pacific Vollzeit

Customer Solutions Coordinator / Sales Support Location: Surry Hills & Condell Park, SydneyFull-time | Permanent About Wilkhahn Wilkhahn is a global leader in premium workplace furniture, combining over 100 years of German design excellence with 25+ years of local manufacturing in Sydney . We create timeless, sustainable solutions for leading organisations across Australia and Asia Pacific. Our commitment to quality, innovation, and circular design principles sets us apart in the commercial furniture industry. The Role As a Customer Solutions Coordinator , you’ll be central to delivering an exceptional end-to-end customer experience. Your responsibilities will span the full customer journey, including: Preparing quotations and proposals for clients. Checking and submitting order documentation accurately and on time. Actively managing delivery and installation schedules with internal teams and external partners. Handling after-sales service inquiries, including coordinating service orders and replacement parts. Maintaining showroom presentation and managing sample inventory. Supporting Sales with presentations and client engagement materials. This role requires flexibility to work across both our Surry Hills showroom and Condell Park factory as business needs dictate. Ideally, candidates will have their own vehicle to travel between locations. What We’re Looking For Strong organisational and communication skills. Proficiency in MS Office; experience with SAP or CRM systems preferred. Detail-oriented, proactive, and customer-focused. Knowledge of commercial furniture or design concepts is an advantage. Familiarity with CAD, rendering or graphic design software is advantageous but not required. Why Join Us? Be part of a brand that champions design innovation and sustainability . Work with a collaborative team in a dynamic, design-led environment. Enjoy the stability of a company with a 25+ year Australian presence and global reputation. Apply Now If you’re passionate about delivering outstanding customer experiences and want to work with a premium brand shaping the future of workplace design, we’d love to hear from you. #J-18808-Ljbffr

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