Warranty Advisor
Vor 5 Tagen
Caravan HQ is a proudly family‑owned business and one of Australia’s leading caravan retailers, representing premium brands and supporting customers nationwide. From sales to after‑care, we’re committed to delivering exceptional service and helping our customers enjoy their caravanning adventures with confidence. As we continue to grow, we’re expanding our national warranty operations — and we’re looking for a proactive, detail‑driven Warranty Advisor to join our Head Office team. If you enjoy problem‑solving, providing great customer service, and working in a supportive environment, this is the opportunity for you. About the Role As a National Warranty Advisor, you’ll be the central point of contact for all warranty‑related enquiries across our dealership network. You’ll communicate with customers, manufacturers, and internal teams to ensure warranty claims are processed efficiently, accurately, and with an exceptional customer experience every time. This role is ideal for someone who is organised, confident, and enjoys a mix of administration, customer communication, and investigative problem‑solving. Previous warranty or service experience is an advantage — but if you have strong admin skills, excellent communication, and a willingness to learn, we’ll provide the training you need to succeed. Key Responsibilities Managing incoming warranty enquiries from customers and dealerships Processing warranty claims, documentation, approvals, and follow‑up actions Liaising with manufacturers and suppliers to coordinate parts, assessments, and outcomes Maintaining precise records, job notes, and system entries Providing timely updates to customers and internal departments Supporting the national after‑sales team to deliver consistent, high‑quality service What We’re Looking For Strong administration and organisational skills Excellent communication — written, verbal, and customer‑facing High attention to detail and accuracy Ability to manage multiple tasks and stay calm under pressure Confident using Microsoft Office and learning new software A positive, solutions‑focused attitude and willingness to help If you enjoy a busy, engaging role and thrive in a team that values professionalism, teamwork, and a friendly atmosphere, you’ll fit right in. What We Offer Monday to Friday only – enjoy your weekends Supportive, family‑oriented workplace culture Long‑term career growth opportunities within a rapidly expanding business Stability and job security with a growing national brand Apply today and join the Caravan HQ Head Office team — where your skills help keep Australia’s caravans moving Application Questions Do you have experience in administration? Which of the following statements best describes your right to work in Australia? How many years’ experience do you have as a Service and Warranty Adviser? Do you have a current Australian driver’s licence? #J-18808-Ljbffr
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National Warranty Advisor – Caravans
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Gold Coast City, Österreich at VollzeitA leading caravan retailer is seeking a National Warranty Advisor to manage warranty-related enquiries across their dealership network. This role requires strong administration, communication, and problem-solving skills. Responsibilities include processing warranty claims, liaising with manufacturers, and maintaining accurate records. The ideal candidate...
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Council of the City of Sydney, Österreich CARS24 Australia VollzeitA leading online car dealership in New South Wales seeks a Servicing & Warranty Advisor to manage customer repairs and service operations. The role requires strong communication and organizational skills, with a focus on customer service. Candidates should have 1 to 2+ years of experience in automotive operations. The position offers uncapped earnings and...
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