Head of Client Success

vor 3 Wochen

Haymarket, Österreich Project Simpel Pty Vollzeit
The construction industry is rapidly evolving, help us drive the transformation at Simpel

The construction industry has dreamt of a world that isn't a maze of paper trails and delays - at Simpel we're turning that vision into a reality.Founded in 2018, our cloud-based platform is already empowering over 200,000 users at industry giants like Lendlease and Multiplex. By centralising construction operations into a unified platform, Simpel helps organisations deliver projects on schedule and on budget, while also boosting safety, productivity, and quality.We are growing rapidly, scaling up our services and building our team - come join us as our Head of Client SuccessOverview

This isn't just about managing a team; it's about shaping the future of how we support construction professionals worldwide.You'll be the architect of our client success strategy,ensuring clients unlock the full potential of Simpel and experience unmatched value.Think building a high-performing team,optimising onboarding and training, driving product adoption,renewals, and fostering long-term partnerships – this is your chance to revolutionise the way development and construction gets done.As the Head of Client Success, you'll:Develop and execute a comprehensive client success strategy, aligning it with overall business objectives.Lead a talented team of client success managers, fostering a culture of excellence and continuous improvement.Champion user research and ensure customer feedback informs product development and feature prioritisation.Oversee key client relationships, building trust and acting as a strategic advisor.Drive industry-leading client retention and satisfaction metrics.Specific areas of responsibility:Drive client retention and growth by focusing on key metrics at every stage of the client lifecycle.Develop and implement a client success strategy to drive adoption, engagement, retention, and satisfaction.Oversee the commercial aspects relating to upsell and renewal, and ensure continued oversight of client retention/renewal in line with a client expansion strategySupport the management of key accounts, acting as trusted advisor and fostering long-term relationships.Monitor client health and usage data to identify trends, risks, and proactive engagement.Develop a comprehensive understanding of the application and how clients are using it.Understand and keep up to date with industry trends and competitive landscape.Team managementCoach, develop, and support your team to achieve their targets and be the voice of their clientsScale the team by participating in hiring, onboarding, training and the development of future CSMs.Work cross-functionally, developing close relationships with Sales, Marketing, Accounts, Product & Development to understand client challenges and needs and proactively surface opportunities for improvement.4+ years managing a Client Success team in a scaling SaaS company (think hyper-growth, proven PMF, market domination dreams).End-to-end customer lifecycle experience, from onboarding to account management.Experience collaborating with Product and Development teams to collate, evaluate and prioritise customer feedback, and be the voice of the client for future product development.Experience in leading the client expansion strategy (renewals and upsells)Strong problem-solving abilities, using analytical skills to devise solutions that deliver business valueWe offer more than a paycheck:Be a leader in a high-growth, dynamic environment.Make a tangible impact on a massive industry.Work with a team that's as passionate as you are.This is your chance to build something groundbreaking

How to applyIf you are passionate about joining a rapidly growing software company, please submit your resume. The application must include:A one-page cover letter outlining why you are the best fit for the roleA resume outlining skills, experience and educationApply Online

Simpel is an Australian owned and rapidly growing technology company that is changing the way the construction industry will build into the future

#J-18808-Ljbffr

  • Head of Client Success

    vor 4 Wochen

    Haymarket, Österreich SIMPEL Vollzeit

    The construction industry is rapidly evolving, help us drive the transformation at SimpelHelp our clients deliver some of the largest projects in Australia.Be part of a fast-growing tech scale up.New Sydney City officeImmediate startThe construction industry has dreamt of a world that isn't a maze of paper trails and delays - at Simpel we're turning that...

  • Head of Client Success

    vor 4 Wochen

    Haymarket, Österreich SIMPEL Vollzeit

    The construction industry is rapidly evolving, help us drive the transformation at SimpelHelp our clients deliver some of the largest projects in Australia.Be part of a fast-growing tech scale up.New Sydney City officeImmediate startThe construction industry has dreamt of a world that isn't a maze of paper trails and delays - at Simpel we're turning that...

  • Director, Client Success

    vor 3 Wochen

    Haymarket, Österreich Reward Gateway Vollzeit

    Director, Client SuccessDepartment:Client SuccessEmployment Type:Full TimeLocation:Melbourne or SydneyDescriptionAs of May 16th 2023, Reward Gateway was acquired by Edenred. Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million...

  • Director, Client Success Advisory

    vor 2 Wochen

    Haymarket, Österreich Diligent Corporation Vollzeit

    Position OverviewDiligent is looking for an experienced Director to join the team and manage a team of Client Success Advisors to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM, and value drivers established through combining people, process, and technology. The Director of Client...

  • Head of Retail

    vor 4 Wochen

    Haymarket, Österreich Who in the Zoo Recruitment Vollzeit

    Head of RetailAre you a visionary leader ready to spearhead the retail landscape for a global fashion brand? Look no further! We're seeking a dynamic Head of Retail to lead our client's retail operations across Australia and New Zealand. This is an exciting opportunity to drive success, enhance customer experiences, and shape the future of retail in the...

  • Head of Retail

    vor 4 Wochen

    Haymarket, Österreich Who in the Zoo Recruitment Vollzeit

    Head of RetailAre you a visionary leader ready to spearhead the retail landscape for a global fashion brand? Look no further! We're seeking a dynamic Head of Retail to lead our client's retail operations across Australia and New Zealand. This is an exciting opportunity to drive success, enhance customer experiences, and shape the future of retail in the...

  • Head of Advice

    Vor 5 Tagen

    Haymarket, Österreich https:www.bebee.comjoin Vollzeit

    Sydney CBD location with some travel required.Manage a team of financial planners and support staffAttractive salary packageCompany OverviewThe Head of Advice role manages the Financial Planning team for a national, well-established organisation.The already successful Financial Planning arm is expected to undergo significant growth, this role will be...

  • Head of Marketing

    vor 4 Wochen

    Haymarket, Österreich Q Consulting Group Vollzeit

    North Shore & Northern Beaches, Sydney NSWOur client is a new digital revolution technology company working in the global sporting industry. They are looking to recruit an ambitious Head of Marketing who is looking for a role where they can make a real impact from day one.This company has shown impressive growth, sending shock-waves through the industry and...

  • Head of Client Coverage, IIG, Pacific

    vor 2 Wochen

    Haymarket, Österreich eFinancialCareers Ltd. Vollzeit

    Head of Client Coverage, IIG, PacificLondon Stock Exchange GroupSydney, AustraliaPosted 1 day agoPermanentCompetitiveAbout FTSE RussellFTSE Russell is a global index leader that provides innovative benchmarking, analytics and data solutions for investors worldwide. FTSE Russell calculates thousands of indexes that measure and benchmark markets and asset...

  • Head of Finance

    vor 1 Monat

    Haymarket, Österreich Fingerprint For Success Vollzeit

    Ever want to be an early employee (with all the stock rewards) of an exciting high-growth tech startup?WHY YOU WILL LOVE FINGERPRINT FOR SUCCESS (F4S)We are a groundbreaking technology platform actively assembling our team for growth. We are looking for a highly motivated and ambitious finance professional to drive our finance function with the potential to...

  • Head of Finance

    vor 4 Wochen

    Haymarket, Österreich Fingerprint For Success Vollzeit

    Ever want to be an early employee (with all the stock rewards) of an exciting high-growth tech startup?WHY YOU WILL LOVE FINGERPRINT FOR SUCCESS (F4S)We are a groundbreaking technology platform actively assembling our team for growth. We are looking for a highly motivated and ambitious finance professional to drive our finance function with the potential to...

  • Head of Product

    vor 3 Wochen

    Haymarket, Österreich The Enclave Of East Louisville Vollzeit

    The construction industry is rapidly evolving, help us drive the transformation at SimpelThe construction industry has dreamt of a world that isn't a maze of paper trails, multiple point solutions and delays - at Simpel we're turning that vision into a reality. Founded in 2018, our cloud-based platform is already empowering over 200,000 users at industry...

  • Head of People Experience

    vor 4 Wochen

    Haymarket, Österreich Reserve Bank of Australia Vollzeit

    Head of People ExperienceReserve Bank of AustraliaSydney, AustraliaHead of People ExperienceReserve Bank of AustraliaSydney, AustraliaPosted 1 day agoPermanentCompetitiveHead of People ExperienceWe are seeking an exceptional leader to join our team as theHead of People Experience. In this pivotal role, you will support the execution of the RBA's People...

  • Client Success Director

    vor 4 Wochen

    Haymarket, Österreich Mediaocean Vollzeit

    Mediaocean is the mission-critical platform for omnichannel advertising. With more than $200 billion in annualized media spend managed through its software, Mediaocean connects brands, agencies, media, technology, and data. Using AI and machine learning technology to control marketing investments and optimize business outcomes, Mediaocean powers campaigns...

  • Client Success Director

    vor 4 Wochen

    Haymarket, Österreich Mediaocean Vollzeit

    Mediaocean is the mission-critical platform for omnichannel advertising. With more than $200 billion in annualized media spend managed through its software, Mediaocean connects brands, agencies, media, technology, and data. Using AI and machine learning technology to control marketing investments and optimize business outcomes, Mediaocean powers campaigns...

  • Head of Testing

    vor 19 Stunden

    Haymarket, Österreich https:www.bebee.comjoin Vollzeit

    HEAD OF TESTINGOverview :On of my enterrpsie clients is looking for a Head Of Testing to lead their testing strategy on a 12 months contract.Responsibilities :Develop testing strategy and methodologies.Lead and mentor testing team.Collaborate with teams for comprehensive test coverage.Oversee test plan design and execution.Establish effective testing...

  • Head of Finance

    vor 3 Wochen

    Haymarket, Österreich Marlee (Fingerprint for Success) Vollzeit

    Ever want to be an early employee (with all the stock rewards) of an exciting high-growth tech startup?WHY YOU WILL LOVE MARLEE(FINGERPRINT FOR SUCCESS)We are a groundbreaking technology platform actively assembling our team for growth. We are looking for a highly motivated and ambitious finance professional to drive our finance function with the potential...

  • Head of Design

    vor 1 Woche

    Haymarket, Österreich https:www.bebee.comjoin Vollzeit

    Head of Design - Design Manager - Fitout - Lower North Shore, NSWGrowing Fitout CompanyFull time role, Immediate start available.Designers, We need you. Are you a Design Manager with experience in the Joinery and Fitout Industry or come from a design house background and looking for a change?We have a Head of Design / Design Manager opportunity available for...

  • Head of SEO

    vor 4 Wochen

    Haymarket, Österreich Allura Partners Vollzeit

    Digital & Search Marketing (Marketing & Communications)Our client is a dynamic, scaling company in a niche area of the market and are seeing excellent growth results. As they continue to expand, they're looking for an experienced Head of SEO to join their team and lead their SEO efforts.Role Summary:They are seeking a senior, hands-on Head of SEO to lead and...

  • Head of Safety and Wellbeing

    vor 1 Woche

    Haymarket, Österreich Williamshall Vollzeit

    Our client is a market-leading consumer services organisation. As a values-driven organisation, they have established this position through their deep commitment to building personalised connections with all their stakeholders. The organisation is currently enjoying a period of growth, dynamic change, and evolution. Given their future strategic objectives...