Customer Relations Consultant | Travel
Vor 5 Tagen
Job Description Customer Relations Consultant | Travel & Lifestyle Services ) About The Role The Customer Relations reports to the Travel & Lifestyle Services (TLS) Customer Relations Team Leader and is responsible for the handling of sophisticated customer complaints within TLS ANZ, including those received from other business units (BU) and external sources. The role requires mandatory alignment with, and reinforcement of, all internal compliance and external regulator policies, to accurately identify, collect, investigate and resolve complaints per required service level agreements (SLAs). The goal is to rebuild trust, confidence and brand loyalty with our customers, ensuring repeat engagement with TLS and American Express. Duties In this role, you will gain valuable exposure and the chance to collaborate with influential leaders throughout ANZ. Elevate your customer service career by honing unique skills and growing your network. Collaborating seamlessly with all business units, the customer relations role ensures a comprehensive engagement with card members and various products, providing you with a complete understanding of the business. Moreover, you'll have the opportunity to work with external vendors and serve as a point of contact for critical issues, further enriching your experience and expertise in the field. Skills & Experience Demonstrate proficiency to handle intricate customer complaints in current role. Excellent verbal and written communication ability. Strong collaboration, influencing and relationship building skills. Strong analytical and problem‑solving ability. Detailed organisational and time management skills. Excellent knowledge of Sabre. Minimum Qualifications We back our colleagues and their loved ones with benefits and programs that support their holistic well‑being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Support for financial‑well‑being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counselling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Equal Opportunity Statement American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Additional Note for US Applicants American Express does not currently utilize the AI capabilities of its application management platform in making employment decisions. Accommodation for Applicants with Disabilities If you have a disability and would like to request an accommodation in order to apply for a position you may contact us by emailing . Please indicate if you would prefer a response via email or phone. US applicants may also contact us by using the US Toll Free number 1‑833‑707‑1981. #J-18808-Ljbffr
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