Senior Technology Officer

vor 1 Monat

Brisbane, Österreich The State of Queensland Vollzeit
Join the Metro South Digital Partnership team on a Temporary full time basis located in Eight Miles Plains. You will provide effective and efficient ICT support services across Queensland. This role primarily provides on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. The technical domains include End User Computing; Servers and Networks and Unified CommunicationsThe role:Reporting to the Team Leader, you will be responsible for providing effective and efficient ICT support services across Queensland. This role primarily provides on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. The technical domains include End User Computing; Servers and Networks and Unified CommunicationsIn addition to this, you will be responsible for:Provide operational support (on-site and remote) to Queensland Health sites as required.Configure/install/monitor/support/manage the ICT environments by applying high level technical expertise.Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.Develop, maintain and work within procedures for the maintenance and support of one or more technical domains – see Appendix 1.Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.Meet enterprise service levels by applying eHealth incident management processes.Are you right for this role?To be successful in the role, you will have technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.Furthermore, you will have the:Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.Proven experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.Proven experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.Demonstrated ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff, and enhance the provision of quality client service in a team environment.Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.Ability to maintain an awareness and understanding of new and emerging ICT technologies and products as they relate to eHealth Queensland.About eHealth Queensland:eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.Benefits of working with eHealth Queensland:By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.You will enjoy a variety of benefits, including:Competitive salary + generous superannuation and leave loadingFlexible working arrangementsCareer training and developmentTo apply for this exciting opportunity, submit your resume and a one page cover letter online today.Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights

and diversity .Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).Documents

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