Payment Platform Analyst

About the role – Permanent, full-time Join our Payments Team and play a key role across major domestic and international payment rails from NPP and RTGS to Visa / Mastercard and Prepaid. We are seeking 2 experienced Payment Platform Analyst to join People First Bank on a permanent ongoing role. As part of People First Bank’s Payment’s team, you will be responsible for supporting the Payments and Digital Channels department through the provision of documentation, project management, risk mitigation and stakeholder management. In this role, you will be the payments SME , driving system improvements, supporting transformation projects, ensuring scheme compliance, and partnering with industry leaders like RBA, AusPayNet, Visa and Mastercard. Key responsibilities include : Act as a Subject Matter Expert for payment systems and scheme compliance across platforms such as NPP, Direct Entry, RTGS, Visa / Mastercard, ATM / POS and Prepaid. Lead and support payments-related projects by performing business analysis, documenting requirements, contributing to solution design, and acting as Business Owner for assigned initiatives. Monitor and report on payment system performance, risks, compliance, and operational issues, escalating matters where appropriate. Develop, maintain, and enhance documentation, processes, and service standards for new and existing payment streams and systems. Collaborate closely with internal teams (Payments, IT, Digital Channels) and external partners (RBA, AusPayNet, card schemes, Tech partners or vendors and payment service providers) to achieve operational and strategic objectives. Ensure adherence to industry standards and regulations (PCI-DSS, ISO20022, AS2805 / ISO8385, CPS230) and contribute to reporting for senior management and the Board. Build technical and operational capability through continuous learning, contribution to a positive team environment, and development of strong cross-functional relationships. About you If you are passionate about payments innovation, thrive on problem-solving, and love collaborating across teams, this is your chance to make a real impact. To succeed in this role, you will bring : 5+ years of experience in the Payments Industry , with strong knowledge of systems such as Visa, Mastercard, eftpos, NPP, RTGS, Direct Entry, ISO20022, AS2805 / ISO8385, PayTo, SWIFT, and prepaid platforms. Demonstrated expertise in payments processes, scheme rules, compliance, legislation, and operational risk , with the ability to interpret and apply industry standards. Strong business analysis and project management capability , able to manage competing priorities across multiple initiatives and act confidently as a Business Owner. High level of technical understanding of payment systems , with the ability to learn new systems quickly. Excellent stakeholder management skills , able to build productive relationships with internal teams, external partners, regulators, and scheme bodies. Location : Whilst our primary office locations are in Adelaide and Brisbane, we are pleased to be able to consider applications from employees within Australia for this role. We also encourage you to put thought into how the work may be undertaken given your location and what support you may require. Why you’ll love working with us : People First Bank – our new brand – says exactly what we’re all about : people. We're committed to supporting and growing our team and creating an outstanding work environment. You’ll have access to financial and lifestyle benefits to support your success and individuality : Flexibility and hybrid working arrangements. Enhance your salary with discounts on banking, health insurance, and shopping across Australia. Advance your career with training, study support, and project opportunities. Competitive leave benefits that empower employees to take time for themselves and loved ones. Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program. Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives. Be recognised for your contributions through our peer-driven recognition program. A bit about People First Bank : In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand -People First Bank. We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states. With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work. Apply online now : If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by COB Tuesday, 9th December . We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process. #J-18808-Ljbffr