Senior Product Manager, Restaurant Operations
vor 4 Wochen
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also join a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
In this role, you will:
The OpenTable Restaurant Product Team is dedicated to empowering restaurants with the tools they need to do what they do best, better. With our innovative OpenTable consumer products, we connect millions of diners with great restaurants, serving as the catalyst for meaningful and memorable dining moments.
We are seeking a seasoned Senior Product Manager to identify opportunities and drive the execution of outstanding features and product strategy for restaurants as part of the Restaurant Operations team. Our team provides restaurant owners and operators with a powerful, easy to use operational product to run a streamlined service and deliver personalized hospitality. Our all-in-one solution empowers restaurants to maximize seatings and get the most out of each shift.
You’ll work closely with restaurants, cross disciplinary team members, and executive stakeholders to set the vision, build, and launch intuitive and seamless solutions that power restaurants’ success.
About you:
You’re high-energy and enthusiastic about working with teams and delivering phenomenal products. You’re experienced in launching successful products and iterating on them. You love solving complex, detail oriented problems in a way that is easy for customers to understand. You are motivated and focused on results, working across multiple teams to align on goals and drive impact. You bring experience in product discovery, and a data and customer-centric approach that will push our product direction forward. You’re comfortable taking charge and leading teams to success on high visibility initiatives. You're eager to learn from failures - not just from successes.
You’re fun, and motivated to work on a fast-paced team and share a passion for building great products that customers love.
Responsibilities
Drive the vision and strategy through deep understanding of our customer and business goals
Lead the identification of user problems, technical development, and launch of innovative products
Align and connect with cross company stakeholders and executives on strategic initiatives
Iterate web and app experiences to increase engagement and satisfaction
Slice and dice data and contextualize it towards rapid growth
Maintain and prioritize the product backlog
Partner with UX and Engineering partners on discovery and development tracks
Constantly assess customer needs, technology trends, and major competitors
Apply if you have:
5+ years in a product management role and work experience
Outstanding collaboration skills; ability to gain the respect of your product, design, engineering, and product marketing counterparts
Effective communication and influential leadership skills
Data-centricity; a deep curiosity of metrics, the ability to identify the right metrics and track and report back on impact
Creativity; you will have lots of fresh ideas and be hungry to test them and see the results
Experience shipping and leading full stack products and solutions
Experience with agile processes and lean methodology
Understanding of user experience design principles
Ideal candidates have:
Worked on a successful hyperlocal or global marketplace
User empathy and experience with running in-person user tests
Worked closely with sales teams, partnering with customers and translating feedback
Recorded product videos or demoed their work to large audiences
Any restaurant or hospitality experience or a passion for food is a plus
Benefits:
Work from (almost) anywhere; wherever you do your best work.
Mental Health Well-being: 6 company paid therapy sessions, subscription to a meditation app, wellbeing speaker series and resources.
Annual Health and Wellness Reimbursement.
Generous paid vacation + time off for your birthday
Company-wide weeks off each year: the whole team recharges (and returns without a pile-up of work).
Paid volunteer time.
Monthly catered office events.
Generous Paid Parental leave.
Health, dental & vision plans
Focus on your career growth
Enriched learning and development opportunities
Leadership development
Access to thousands of on-demand e-learnings
Diversity, Equity, and Inclusion
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform job responsibilities, and receive other benefits and privileges of employment. Please contact us to request accommodation.
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