Senior Service Manager Expert

RFQ-ASD-LH-04981 Senior Service Manager Expert Due to the nature of clients we work with here at Kinexus and the projects these roles will be based on, an Australian Government Negative Vetting 2 (NV2) clearance is essential. These opportunities do not have the ability to obtain sponsorship for a security clearance (including applicants who currently hold a security clearance seeking to upgrade). ABOUT THIS ROLE The IT Service Management (ITSM) Advisor will take an active role in providing expert-level advice and development effort relating to Service Management Strategy, Governance and underlying IT Service Management Policy. The role assumes responsibility for Review and development of Service Management Strategy and ITSM Policy appropriate to agency level; Provision of advisor-level ITSM advice and assistance to leadership and project teams; and Developing professional streams to establish ITSM career pathways and mitigate skill gaps. Estimated start date: Monday, 02 March 2026 Initial contract duration: 12 months Extension term: 12 months Number of extensions: 2 Location of work: ACT Working arrangements: Onsite. Interstate based candidates may be considered, with a preference for ACT based engagement. Candidates must be willing to undergo ASD's Organisational Suitability Assessment (OSA) prior to engagement. Candidates required to have NV2 clearance. ABOUT THE COMPANY Australian Signals Directorate (ASD) is the federal agency responsible for foreign signals intelligence, cyber warfare and information security. ASD's purpose is to defend Australia from global threats and help advance our national interests. Situated in Canberra, ASD employs over 2000 TSPV cleared workers. ASD's workforce is growing rapidly. Areas of growth include PMO, cyber security, systems administration and engineering, software development and network engineering. A top-security, complex and highly technical environment, ASD plays a vital role in the defence of Australia. Long contracts (12 months+) available. JOB DUTIES AND RESPONSIBILITIES Demonstrates significant organisational influence, makes high-level decisions, shapes policies, demonstrates leadership, promotes organisational collaboration, and accepts accountability in key areas: Sets the organisation's policy for the management of change in live services and test environments. Ensures effective control and treatment of risk. Leads the development of new and improved practices for change control. Measures and monitors adherence to standards and ensures consistent execution of the process across the organisation. Shapes and directs the organisation's incident management strategy: Establishes policies and standards for incident management aligned with organisational goals. Provides advice and product that achieves effective leadership during major incidents, coordinating cross-functional teams and external partners. Makes high-level decisions to minimise impact and ensure swift recovery. Leads the development of organisational capabilities for incident management. Promotes organisational collaboration and ensures that incident management processes are understood and adopted across the organisation. Collates information and creates reports and insights to support strategy management processes. Ensures all stakeholders are aware of the strategic management approach and timetables. Provides support and guidance to help stakeholders adhere to the approach. Develops and communicates plans to drive forward the strategy and related change planning. Contributes to the development of policies, standards and guidelines for strategy development and planning. Identify risks and opportunities and take account of these in planning, decision making and priority setting. Builds and sustain stakeholder engagement, including the ability to communicate with influence and negotiate effectively. Influences and motivates stakeholders and actively lead group activities. Takes the initiative to resolve issues by identifying and developing ideas through analysis of alternative courses of action and their implications. Prepare correspondence, briefs and reports as required including submissions and documents for higher delegate and committee consideration. Interprets and ensure compliance with legislative, policy and regulatory frameworks. TECHNICAL SKILLS SFIA CHMG Level 6 / EL2 equivalent or SFIA USUP Level 6; and SFIA ITSP Level 5 / EL2 Equivalent SKILLS & EXPERIENCE NEEDED Essential Criteria Demonstrated ability to lead and contribute to the review, development and implementation of organisational-level IT service management strategy and ITSM policy. Demonstrated experience successfully negotiating and implementing organisational-level governance and process change across business, technical and senior stakeholder groups. Demonstrated ability to shape and direct ICT incident management and/or ICT change management strategy and process adoption across organisational boundaries. Demonstrated ability to develop, implement and manage systems of control that effectively surface and treat risk. Australian Citizenship and a NV1 security clearance is essential Desirable Criteria Demonstrated ability to develop professional ITSM streams and career pathways. Demonstrated experience leading the delivery of shared IT services across a large organisation, catering to the individual needs of business units, establishing governance frameworks and reporting service performance. Demonstrated experience and advanced working knowledge of the ITIL framework, including practice interrelationships and implementation at scale across an organisation. BENEFITS Why work for ASD? Work on interesting and prestigious projects vital to the ongoing defence of Australia. Flexible work environment; work the hours that suit you between 7am and 7pm. Low attrition rate: the great variety of projects and opportunities across different business areas ensure few workers leave ASD. Long contracts available. Fantastic growth opportunities available at any stage of your career. Why Kinexus? Kinexus has been supplying TSPV contractors to government panels since 2004 and have a strong relationship with them. We are one of just 9 suppliers Australia-wide. Our experience in managing contractors in defence/national security industries means we understand the requirements from the Commonwealth, insurances and clearances. DISP accredited; we can hold clearances and manage renewals. Dedicated account manager (me) who is your dedicated POC and offer continuous contractor care. Rate negotiation guidance in line with the SFIA framework. Dedicated payroll assistant who facilitates your taxes and super. We proactively chase timesheet approvers to ensure you get paid on-time and error free. Regular visits to Canberra for coffee, lunches and quarterly drinks events. We can facilitate novated car leases, LAFHA or salary sacrifice. We'll keep you up to date with the most appropriate, interesting opportunities in your field. Community matters. Kinexus supports women in Defence through our female mentoring program and rewards referrers through our Referral Rewards scheme. Support for your health and wellness through counselling support (EAP) available for all contractors and their families. All applications should include your resume as a word document. For more information, visit our website, or contact Cindace Prasadon . #LI-CP #SCR-cindace-prasad #J-18808-Ljbffr