Client Services Team Leader
vor 3 Wochen
Are you a Team Leader with a passion for delivering exceptional Customer experiences? Assure is seeking a dynamic Client Services Team Leader ensuring efficient service to our clients and customers via different contact channels and correspondence. You will actively coach and develop your team to support and educate our clients and customers across various workgroups within APM focusing on first contact resolution, retention and turnaround time targets. Working within the contact centre environment, you will work closely with the Client Services Manager and oversee daily operations of your teams, including real time management, daily and weekly planning. Key Responsibilities Manage a team of Client Services Officers to deliver first-contact resolution and outstanding client experiences Oversee daily operations including real-time management, planning, and resource allocation Identify and implement business improvement opportunities to enhance service delivery Manage performance through performance monitoring, system audits and quality assurance measures Drive employee engagement, culture, and professional development initiatives Ensure compliance with WHS, quality, and contractual standards What we need from you Experience in leading teams Excellent organisational and time management skills Excellent interpersonal and communication skills Demonstrated customer service experience preferred Sound statistical/analytical skills Intermediate to advanced use of MS Office suite and Genesys desirable At Assure, we’re committed to making a positive impact on people’s lives. As part of the APM Group, you’ll be supported by a values-driven culture, opportunities for professional growth, and a collaborative leadership team that empowers you to succeed. Apply now and take your first step into a call central role with a difference, that opens a world of opportunity to you while delivering a vital service to people in need of support. We’re committed to Equality, Diversity and Inclusivity. We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do. Click APPLY to send through your application or call Vicki on *** for a confidential conversation. #J-18808-Ljbffr
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Arborist Team Leader – City of Melbourne Trees
Vor 2 Tagen
City of Melbourne, Österreich Arborist Team Leader VollzeitArborist Team Leader City of Melbourne Trees Work on the most iconic trees in Australia – World Heritage listed trees within the City of Melbourne. Be part of a team that can leave a long‑lasting positive impact on Melbourne’s streetscape and environment. Work‑life balance – 7 am to 3.30 pm. Commencement rate $40.49 per hour (depending on...
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Heritage Arborist Team Leader – Melbourne
Vor 2 Tagen
City of Melbourne, Österreich Arborist Team Leader VollzeitA leading environmental services company in Melbourne seeks an Arborist Team Leader to oversee tree maintenance for heritage-listed sites like Carlton Gardens and Fitzroy Gardens. The successful candidate will mentor and train staff, ensuring safety and performance while leading a dedicated team. With a strong emphasis on career development, this permanent...
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Team Leader, Client Service
Vor 4 Tagen
City of Brisbane, Österreich Focus Financial Partners VollzeitPosition Summary Brisbane, Queensland, Australia or Sydney, New South Wales, Australia The purpose of the Team Lead, Client Services is to oversee the day-to-day running of the client services team. You will manage a team of Client Service Managers (CSM), Client Services Officers (CSOs) and Client Service Associates (CSAs), ensuring high standards of service...
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Team Leader, Client Service
vor 8 Stunden
City of Brisbane, Österreich Focus Financial Partners VollzeitPosition Summary Brisbane, Queensland, Australia or Sydney, New South Wales, Australia The purpose of the Team Lead, Client Services is to oversee the day-to-day running of the client services team. You will manage a team of Client Service Managers (CSM), Client Services Officers (CSOs) and Client Service Associates (CSAs), ensuring high standards of service...
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Client Services Team Leader
vor 4 Wochen
City of Brisbane, Österreich APM VollzeitClient Services Team Are you a Team Leader with a passion for delivering exceptional Customer experiences? Assure is seeking a dynamic Client Services Team Leader ensuring efficient service to our clients and customers via different contact channels and correspondence. You will actively coach and develop your team to support and educate our clients and...
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Client Services Team Leader
vor 3 Wochen
City of Brisbane, Österreich Advanced Personnel Management VollzeitAre you a Team Leader with a passion for delivering exceptional Customer experiences? Assure is seeking a dynamic Client Services Team Leader ensuring efficient service to our clients and customers via different contact channels and correspondence. You will actively coach and develop your team to support and educate our clients and customers across various...
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Team Leader, Client Service
vor 2 Wochen
Council of the City of Sydney, Österreich Focus Partners Australia VollzeitJoin to apply for the Team Leader, Client Service role at Focus Partners Australia The purpose of the Team Lead, Client Services is to oversee the day‑to‑day running of the client services team. You will manage a team of Client Service Managers (CSM), Client Services Officers (CSOs) and Client Service Associates (CSAs), ensuring high standards of service...
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Client Services Team Leader
vor 3 Wochen
City of Melbourne, Österreich at VollzeitWe are excited to announce the creation of a new Client Services Team Leader position within our growing business. This is an outstanding opportunity for a passionate, motivated professional to lead a high-performing team and contribute to the next stage of our firm’s success. Based in our St Kilda Road office, you will play a pivotal role in supporting a...
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Client Services Team Lead – Financial Planning
Vor 4 Tagen
City of Brisbane, Österreich Focus Financial Partners VollzeitA leading financial services firm is seeking a Team Lead for Client Services in Brisbane or Sydney. This role involves leading a team to ensure high standards of service delivery, managing operational efficiency, and implementing strategic initiatives. Candidates should have at least 3 years of experience as a Team Leader in financial services, exceptional...
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Client Services Team Leader
Vor 2 Tagen
Blue Mountains City Council, Österreich Dovida VollzeitClient Services Team Leader About this opportunity We're looking for a proactive Client Services Team Leader to guide our coordination team and ensure clients receive timely, high-quality support. In this role, you'll oversee scheduling, support and develop your team, maintain accurate client and Caregiver records, and help manage after-hours rosters and...
