ICT Services Leader

Are you ready to be part of a passionate team where we collaborate with our customers to drive meaningful change in the field of education? We are seeking an experienced ICT Services Leader (Onsite) to provide operational technology leadership at a private secondary school. In this leadership role, you together with the broader RTG team will help guide the staff to enhance teaching and learning through innovative technology. Key Responsibilities Collaborate with the College’s senior leadership to ensure the technology aligns with the school's educational objectives. Together with RTG consultants, collaboratively develop and implement an annual technology roadmap and budget, ensuring seamless execution. Lead and manage IT projects, ensuring successful delivery and ongoing support, training, and operational excellence. Oversee operational procedures for managing the school’s technology systems and processes, ensuring they meet service level agreements (SLAs). Drive cyber security initiatives in collaboration with RTG’s Risk & Security team. Help lead the school’s technology approach and AI capabilities while staying ahead of emerging trends to drive business value. Actively participating in RTG’s learning and knowledge-sharing culture. About You We’re looking for a proactive leader with excellent communication skills, stakeholder management, and a drive to exceed customer expectations. The ideal candidate will have comprehensive IT expertise and experience covering: End-to-end ICT support services Problem and incident resolution, management and escalations resolve technical issues efficiently while minimising disruption to teaching and learning. Diverse technologies including Google Workspace for Education, Microsoft 365, cloud platforms (Google Cloud, Azure), mail systems, VOIP, classroom technology, and data backups. Project delivery, including the implementation and integration of Microsoft and cloud-based solutions in educational settings. Learning management and student management systems such as Synergetic and Seqta is desirable. Previous experience working with a managed services provider (MSP) is advantageous but not essential. Why RTG? At RTG, we’re not just another MSP, we are a people-first, innovation-driven team guiding the future of technology in education, aged care and not-for-profit organisations. If you’re looking for a place where your curiosity is valued, your growth is supported, and your work truly matters, RTG is the place for you. We support our people in their lives and understand there are things other than work on their minds. One of our strategic pillars is to expand our people’s careers and responsibilities as they grow and continue to develop. We have a continuous learning environment and invest in training and development of our people encouraging them to learn from exposure to different technology, as we always striving to stay a step ahead. We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more… About Reflex Technology Group RTG is an Australian-owned national Consulting and Services business that commenced in 1985. Our cohesive team provides consulting services, solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit. We believe in what our customers want to achieve and how we can partner with them to Make a Difference in reaching those outcomes. Our high customer net promoter scores are a testament to our team's expertise and attitude. Our people are driven by the fact that we can make an impact on something meaningful – technology is the enabler, not the outcome. Our focus is on people and what they want to achieve, and how we can collaboratively develop a plan forward. Please note: Successful candidates must undergo a National Criminal History Check and a Working with Children Check. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr