Customer Support Specialist

Hi, we’re PEXA Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. And this is just the beginning. Our data and insights are helping organisations unlock the intel they need to drive change and possibilities. Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team. A day in the life As a Customer Support Specialist at PEXA, you’ll be the friendly, knowledgeable voice our customers rely on when they need help, whether they’re conveyancers, lawyers, or financial professionals. Your day starts with checking the queue for emails, and calls and you dive right in, solving issues quickly and keeping our customers informed every step of the way. You’ll walk users through processes, share tips, and sometimes even turn a tricky query into a mini training session. When an enquiry needs a deeper look, you’ll collaborate with Level 2 and 3 teams, making sure every issue is resolved on time and to the highest standard. Along the way, you’ll log details in Salesforce CRM, switch between systems like Genesis, and celebrate those “aha” moments when you’ve made someone’s day easier. Our team works in a supportive hybrid setup, three days in the Melbourne office and two from home. During your first eight weeks, you’ll receive hands‑on training and plenty of support to set you up for success. You’ll be part of a roster that keeps the phones running smoothly between 8.30am and 6.30pm, with varied start times, perfect for balancing work and life. About the role This role exists to deliver exceptional first‑line support to PEXA customers, ensuring every interaction builds trust and confidence in our platform. You’ll play a key part in resolving customer queries, troubleshooting issues, and keeping digital property settlements running smoothly across Australia. Key capabilities we’re looking for Customer focus: A passion for helping others and delivering seamless service experiences. Problem‑solving: Ability to troubleshoot confidently and think on your feet. Technical confidence: Comfortable working across multiple systems (Salesforce CRM, Genesis, browsers, etc.). Collaboration: Builds strong relationships with internal teams and external partners. Adaptability: Thrives in a fast‑paced, evolving environment with competing priorities. What success looks like in the first 6–12 months You’ve built strong relationships with your teammates and PEXA customers. You’re confidently managing a mix of live calls, and email enquiries, achieving high customer satisfaction scores. You’re trusted to take ownership of issues from start to finish, escalating when needed. You’ve developed a solid understanding of PEXA’s platform, systems and customer needs. You’re developing subject matter expertise and exploring pathways in line with your career development. A career at PEXA starts with you If you think you have the required skills, an appetite to learn and would be a great fit, we’d love to hear from you – even if you don’t tick all the boxes. At PEXA we support your growth and help you discover your full potential. Why join us Quarterly wellness days to recharge Four weeks workcation per year - work from an approved country Take the opportunity to purchase up to four weeks additional annual leave per year Learn from the best and upskill with PEXA Academy certifications and grow your career Our commitment to our people and a better future At PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market‑leading benefits that make a difference, we’re committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique We couldn't be prouder to have a team that reflects the richness of our wider community. We're a proud Circle Back Initiative Employer and commit to responding to every applicant. Stay Connected A career at PEXA is exciting, challenging and rewarding, and we’re always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our website and social channels too. #J-18808-Ljbffr